Efqm Excellence Model

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Contents Executive summary 2 Introduction 3 Theoretical foundation 4 Operations management 4 Total quality management (TQM) 5 European Foundation for Quality Management (EFQM) 6 Baldridge model 7 Question one 9 List and discuss the advantages and disadvantages of developing and organizing specific quality framework, such as the SQF, in comparison with adopting an existing framework such as the Baldrige or the EFQM Excellence Model. 9 Conclusion 12 Question two 13 Critique the high-level SQF against the EFQM Excellence Model showing the overlaps and ‘under laps’, and provide advice to the management of Shell Services on how their framework could be developed or improved. 14 Conclusion 17 Bibliogragy 18 Executive…show more content…
This concept is the same for both good and services. By creating a more effective and efficient process greater value can be create with the least waste possible. Total quality management (TQM) Total quality management originated in the 1950s and has garnered more favor with organizations till today (Hashmi 2010). It intakes an encompassing method by which the organisation can utilise to provide the best goods and services. TQM is more than detecting defects at the end of the production line, it is a more comprehensive approach that must be identified then implemented by top management. Taking the definition of quality as being determined by the customer and taking into account the ever changing perceptions of customers this leads us to the conclusion that quality is an ever changing goal. According to Roy (2005) this leads us to the objective quality management as being about managing organisation with the objective of satisfying our customer…show more content…
This advantage and the process of making the framework resulted in other advantages being developed like that when it would be implemented the employees would be less likely to resist since they assisted in its production. This bottom up approach would be part of establishing the sense of need for change as well as get the ‘as is’ state of organization (Steryn and Schmikl, 2013). However this advantage comes with high financial and time costs which are incurred during the development of the framework. This costs would also been seen in the training of new employees on the frame work since it’s only used at

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