Support Individuals with Specific Communication Needs

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CU2650 Support Individuals with Specific Communication Needs Task link to LO 1 Assessment Criteria 1.1, 1.2, 1.3, 1.4 LO 5, Assessment Criteria 5.1, 5.2, 5.3 Assessment Criteria Answers 1.1 Explain the importance of meeting an communication needs People communicate to express their needs ,feeling, moods like happiness, sadness, ,hunger and thirsty, also to have a social interaction with other people. They also communicate to obtain information and get support. Mrs G, due to serious hearing problems it’s very difficult for staff to communicate with her. She has a very good sight and is very capable of expressing her needs and wishes. When I was trying to communicate with Mrs G, I first gained her attention by calling out her name. This was sometimes not successful, as she often didn’t wear her hearing aid, so I used to tap her on the shoulder, to wave her, or use another visual sign. I then identified myself. I pointed at my name on the badge and said my name at the same time. Mrs G can also read on lips and I used short sentences, because these are easier to understand than the long ones. I was looking directly at Mrs G when speaking and I maintained full eye contact. I used my pen and a notebook to communicate with her. I used this method because I noticed that other colleagues use it and it was also written in her care plan. It is important that Mrs G had the right to choose her own preferred communication method, as she may have become depressed, frustrated and not willing to communicate. When recording anything in Mrs G’s care plan I follow confidentiality agreement, Data Protection Act and according to legal and organisational requirements for equality, diversity, discrimination and rights. 1.2 Explain how own role and practice can impact on communication with an individual who has

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