Studying Human Performance Essay

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Work Environment and Health Survey at ABC Corporation Dear Participant, The questionnaire below aims to study the working environment at your call centre. The questions are intended to gather information into the physical work environment, characteristics of tasks undertaken and health issues related to working in a call centre environment. Data collected will be handled with strict confidentiality and will only be used for analytic purposes. You are allowed to stop the survey at any time without any consequences; however incomplete questionnaires will be excluded from analysis. Please (√) in the box wherever applicable. A. BACKGROUND DETAILS 1. Age2. Gender-☐Male ☐Female 3. Number of years in call centre industry4. Employee type- ☐Full time ☐ Part Time B. PHYSICAL WORK ENVIRONMENT 5. Which technical devices are you using while working? (Multiple choices allowed) ☐ Computer ☐ Mouse ☐ Printer ☐ Telephone ☐Headset ☐ All the above 6. Are you able to operate the devices with ease? ☐ YES ☐ NO 7. Are there frequent failures of devices that you use? ☐ YES ☐ NO If YES, how do you deal with them? 8. Is drinking water/ coffee readily available near to your work station? ☐ YES ☐ NO 9. Are you able to drink water/ coffee at your work station? ☐ YES ☐ NO 10. Are hot meals available 24 hours a day/ 7 days a week or whenever the call centre is open? ☐ YES ☐ NO 11. Is there a rest room near your work station available for you to use? ☐ YES ☐ NO 1|Page Work Environment and Health Survey at ABC Corporation 12. How satisfied are you with the following in your work place environment? Categories Room temperature Lighting Ventilation Personal Workspace Background noise levels Noise coming through headsets Cleanliness of workstations Capacity to adjust screens Capacity to adjust chairs Size of computer screen Very Moderately Dissatisfied Dissatisfied ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐

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