The employees of Chi-fil-A strive to give the customer the very top-notch service. It is their job to satisfy the customer and they definitely take that to heart. By completing drive-thru orders in 90 seconds and 60 seconds at the counter, you are bound to a pleasant experience. This fast and efficient drive-thru service won Chick-fil-A its record setting sixth title in this year’s “Drive-Thru Performance Study” in Quick Serve Restaurant magazine. Unlike McDonald’s, at the completion of each transaction, you will not hear a “Thank you” or a “See you next time” but these classy words: “My pleasure”.
Also, everything is cooked the way the customer chooses. When finally served to the customer, if it is not cooked right or is not correct, they will offer to correct the problem. The amount of food given with your meal is a good amount. Employees of Ruby Tuesdays must love what they do because they have passion with every move. As when you walk through the door, to when you leave they are steady smiling and greeting you.
Advertising of fast food keeps costumers wanting more and more. Anytime costumers see the satisfying sandwich, instantly their mouth waters for the taste of it. Local grocery stores and convenient shops have ads and coupons from the local fast food franchises. The coupons increase the costumers appeal to the restaurant because of a possible discount and full belly. The situation is very ironic because the grocery stores with nutritious food advocates for fast food restaurants that are, in context, competing with their sales.
Instead the company uses the money that would go to advertising to encourage employees to be courteous, clean, and proficient and food preparation. As mentioned early Five Guys ensures their employees performance by conducting two audits every week. Five Guys collects 1.5 from all of its franchises and gives bonuses to the crews that receive the highest score on the weekly audits (Welch, 2010). In closing, this paper has determined how Five Guys’ philosophy sets it apart from other fast-food chains. Then, the original values for the start-up company and how it remains strong today was analyzed.
Mrs. Kudler recognizes the importance of word of mouth promotion, which re-enforces the idea of in store gatherings and cooking classes. Over time, the organization will increase profitability if these events are positive and properly promoted. This is best done when attempting to increase the customer’s value chain. Catering and the Local Growers Both the catering service and direct buying from local growers will potentially increase profit for Kudler Fine Foods. Making good use of real estate (using the in store kitchen for catering cooking) and improving efficiency/lowering cost (agile inventory system) gives the organization a competitive advantage in the gourmet food industry.
Strategic planning is crucial at this stage and there are tools available to help any business perform the analysis needed to succeed. Kudler Fine Foods is an upscale food store specializing in foods and services that appeal to a niche market; gourmet chefs and gourmet chefs in training. The firm had good initial success with its first two stores, but its third store is suffering with lower than expected sales. The firm wishes to continue expansion and increase profitable growth. Before moving forward the company’s owner, Kathy Kudler, needs to understand her company fully and have accurate knowledge about the firm’s internal and external environment.
Chicken is the main product that is served on their menus which many prefer over beef. As far as customer service, Chick-Fil-a’s staff focuses on being swift and attentive. When the chain opens a new restaurant, it goes out its way to find customers in the area. Regualars at other locations and people who stop by the construction site eager about the opening get invited to a special dinner night before the official opening. Unlike Mcdonalds, Chick-fil-a serves the crowd a free dinner,10 coupons for free meals.
Company Overview Most people who live in the south, particularly Georgia, will recognize the antics of the Chick-Fil-A cows. For 17 years, their main mission has been to convert beef eaters into chicken eaters (“Chick-fil-A: Press Releases”). The “Eat Mor Chikin” campaign has brought about huge success for the Chick-Fil-A brand. They are the leading characters in the clever roadside billboards, as well as, the in store merchandising to promote the brand. As a matter of fact, Chick-Fil-A accredits this campaign for increasing their sales six-fold.
The company is world-renowned for its golden arches, and a varied menu that includes the Big Mac, McNuggets, and other well-known food items. The restaurants are operated by the company or by independent owners under franchise agreement. The company’s main competitors (in order of sales) are Starbucks, Wendy’s and Burger King, (McDonald’s, 2012). McDonald’s continues to build its brand and stay competitive through the use of marketing research. Specifically, the company strives to identify and understand customer desires in a constantly changing environment so that it meets those needs better than the competition, (The Times 100 Business Case Studies,
Not only that it also go far to let the target audience know how helpful and healthy it will be for the human body and the nation as a whole. Last but not the least is the logos which is the appeal to your intellect showing you how you can do something new with bacon that you had no idea about as a single mother, family or restaurant owners who wants to try new dishes and meals. It also give you the break down of the recipe, how it needs to be cooked and how healthy it is for the body. The bacon pie ad has a lot of emotional appeal to its target audience because majority of American’s loves pie but is afraid to gain weight, therefore this ad has a lot to show its audience how to prepare it without you stepping out from the comfort of your home and also give you nutrition benefits such as not gaining weight and not dyeing early but to live strong for your self and for the