Starbucksswot Analysis

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Starbucks: Operations Management and Strategies Starbucks revolutionized an industry. Starbucks is successful without compromising its values. The uncompromising commitment to quality has made it acceptable to pay five dollars for a cup of coffee on a daily basis. Starbucks understand that its employees are integral to its success and continuously work to nurture that relationship. Finally, Starbucks shows that caring for the community and environment is not a liability, but an opportunity to make positive changes. Corporate Strategy: Starbucks’s strategy is growth. It does this through horizontal integration, diversification and concentration.1 Horizontal Integration: Starbucks has acquired many companies in its industry, such as Tazo Tea company, Seattle’s Best, Torrefazione Italia coffee brand and the Clover coffee Equipment company.2 Diversification: Starbucks invests in projects that are unrelated to its core business, such as Ethos water, coffee flavoured ice creams, ready-to-drink coffee, ready-to-drink noncoffee beverages, music and currently working on a dating website.3 Concentration: Starbucks continues to increase sales in existing markets while also expanding in new markets, like China.4 It does this by offering new seasonal drinks, new coffee related accessories, and new ways to interact with its customers.5 1 Stephen P. Robbins, Mary Coulter, and Nancy Langton, Fundamentals of Management, 6th ed. (Toronto, ON: Pearson Canada Inc, 2011), 61. 2 “Starbucks Company Timeline,” access date Apr 29, 2012, Starbucks, http://assets.starbucks.com/assets/aboutustimelinefinal72811.pdf. 3 Robbins et al, Fundamentals of Management, 133-134. 4 IBID, 62. 2 Business Strategy: Starbucks achieves its competitive advantage through differentiation as illustrated by their five Cs, community, connection, caring, committed, coffee.6 In the words of Howard
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