Starbucks Corporate Social Responsibility

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DRAFT: Starbucks CSR Plan University of Maryland University College DBMA 610 October 31, 2013 Group 2: Chip Cassano Virag Desai Tasha Wilson-Daley Danielle Chaney Veton (Tony) Hajdari Larry Bryant Outline I. Introduction and Scope of Analysis II. Background — What does Starbucks say? (Policies, promotional claims, etc.) — What does Starbucks do? (Domestic programs, fair trade, philanthropy, etc.) III. Analysis — How is Starbucks viewed? (by the public, media, investors, etc.) — Positive perceptions — Negative perceptions — Opportunity gaps (where positive perceptions are unwarranted, negative perceptions unfair, etc. — Costs vs. benefits? IV. Recommendations — Resource allocations (which current programs to keep, which to rethink) — Moving the levers (strategies for improving the impact of CSR efforts) — Exploring uncharted territories (new programs or initiatives to try) — Expanding the definition (broadening the portfolio of things that can or should fall under the umbrella of CSR) V. Conclusion I. Introduction Mission: To inspire and nurture the human spirit. One person, one cup and one neighborhood at a time. -- Starbucks Starbucks has experienced tremendous growth in the past 4 decades since its inception in 1971 from a few retail coffee ‘bars’ in Seattle to a multinational premier coffee brand with over 18,000 stores in over 60 countries (Starbucks Global Responsibility, 2012). Starbucks’ CEO Howard Schultz has led the growth of Starbucks into the 21st century to be a model multinational company—epitomizing global corporate social responsibility (CSR) practices. The rise of social and environmental activist groups and other multinational non-governmental organizations have been an impetus to the rising popularity of corporations adopting more socially, environmentally, and economically

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