Starbucks Essay

1263 Words6 Pages
Starbucks 1- Where did the original idea for the Starbucks format come from? What lesson for international business can be drawn from this? In the spring of 1983, when Howard Schultz (Marketing Director of Starbucks in those days) went to Milan, for an international housewares show, he was inspired by Italian coffee bars and their unique characteristics. He discovered that Starbucks as a locally successful company is missing the key relationship with its customers in contrary of Italian coffee bars, which for them; serving coffee is not just selling a product to an unknown customer. He decided to re-create the Italian coffee bar culture in America, to change Starbucks into a place, which makes a great experience, not only a great retail store. Comparing Starbucks positions in 1980s, owning five branches in America, with its current situation, owning 20,891 stores in 63 countries, shows how wise Schultz’s decision had been. The decision to replicate Italian coffee lexicon in America and to combine it with the international expansion of the store. By thinking out of box, Schultz understood that, as a brewery company, they could utilize their potential opportunities and expand their company all over the united states and in the future, all over the world. Shultz not only tried to simulate the atmosphere of an Italian culture house but also inspired by Italian baristas and their skills in making, serving and offering coffee products; later on, he tried to implement this experiences in Starbucks organization culture, especially in training his employees. 2- What drove Starbucks to start expanding internationally? How is the company creating value for its shareholders by pursuing an international expansion strategy? Why Japan was attractive for Starbucks? Starbucks International expansion has its roots in successful results from their three-year geographic
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