Starbuck Individual Case Study and Answers

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Individual Case: Starbucks STARBUCKS – (HJ) pg. 113-114 (end of case) Questions #1, #2, and #5 1. What functional strategies at Starbucks help the company to achieve superior financial performance? a. Internal production strategy i. sell the company own premium roasted coffee ii. just in time delivery b. Human resources strategies: i. Functioning superior customer service because of, ii. employees’ hiring/training programs, iii. progressive compensation policies better than labor market conditions, iv. by giving even to part time employees stock options and medical benefits with higher salaries c. Purchase strategy: i. Buying best quality coffee beans from very few suppliers with huge quantities to guarantee remarkable discounts 2. Identify the resources, capabilities, and distinctive competences of Starbucks. a. Resources: best coffee beans and formula, premises value, owned stores in best locations, b. capabilities: in every corner they exist, attracting high income customers, trained employees, c. Distinctive competencies: excellent customer service, high quality products, good prices comparing to quality and to targeted customers. Concept of “third place” between home and work 1. What functional strategies at Starbucks’ help the company to achieve superior financial performances? Starbucks found that it was generating an enormous volume of repeat business. Today the average customer comes into a Starbucks’ store around 20 times a month. 2. Identify the resources, capabilities, and distinctive competencies of Starbucks? 5. How secure is Starbucks’ competitive advantage? What are the barriers to imitation here? Schultz’s basic insight was that people lacked a “third place” between home and work where they could have their own personal time out, meet with friends, relax, and have a sense of gathering. The business model

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