Starbuck: Going Global Fast

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9/6/2013 Group 6: case X STARBUCKS: GOING GLOBAL FAST Octawati Buntaran M987Z249 1 9/6/2013 OUTLINE • • • • • • • • • STARBUCKS’ INTRODUCTION STARBUCKS STRATEGY ANALYSIS HOLISTIC MARKETING OF STARBUCKS SERVICE QUALITY MANAGEMENT STARBUCKS SERVICE DIFFERENTIATION STARBUCKS CHALLENGE QUESTION AND DISCUSSION CONCLUSION RECOMMENDATION Introduction Starbucks ”To establish Starbucks as the premier purveyor of the finest coffee in the world, while maintaining our uncompromising principles while we grow.” “Ensuring the extraordinary potential of coffee is discovered ,revealed and delivered- helping to bring great pleasure to millions of people each day” 2 9/6/2013 STARBUCKS AT A GLANCE • 12,440 stores in 37 countries. • 2,199 stores opened in 2006 (6 stores a day). • 145,000 baristas (waiters). • Net revenue $7.8 billion, making an annual profit of $564 million. Source: Starbucks 2006 Annual Report Starbucks Timeline Howard Schultz joins Starbucks as Dir. of Retail 1982 1971 1st Starbucks location in Seattle Schultz founded II Giomale offering brewed coffee & espresso beverages 84 w/ Starbucks coffee Starbucks beans locations 1985 1984 Schultz tests new coffee bar concept 1987 1990 676 Starbucks 2,292 locations & Starbucks Intl Starbucks locations formed 1995 2000 1998 2003 6,604 Starbucks locations Acquired Seattle’s Best Coffee Co. 1993 II Giomale acquires Starbucks assets Changes name to Starbucks Corp. 272 1,886 Starbucks Starbucks locations locations Joint venture w/ Magic Johnson Launch Starbucks .com 3 9/6/2013 Starbucks Timeline Jim Donald hold President and Chief Executive Officer . 2005 2004 The operating profit of the company during fiscal 2004 was $610 million, an increase of 43.7% over fiscal 2003. Launches Starbucks® Bottled Frappuccino® Coffee Drinks in China through

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