However, when using this tool you have to be careful as some people may feel frightened and may pull back, if this happens then the person should respect that the other person feels uncomfortable with this. Lastly, you can always use speech. However, when speaking, you should speak clearly and as short, simple question. Always use a quiet and calm tone, if the person does not understand, then you can reinforce with visual communication, however do not keep repeating again and again as the person may get frustrated with the fact they cannot answer the question. Aii Identify five different reasons why people communicate.
I need to give and receive important information and instructions. I need to communicate to help people understand, to be understood, to deal with individuals emotions and feelings, to give encouragement and to show others that there are valued. Communication is an essential part and a basic requirement of being a support worker. Effective communication also ensures that all health and safety issues are spotted and reported. Effective communication from others will ensure their preferences and needs are met.
If you are having problems communicating to the client you can either ask your management for advise, or you can ask other members of staff. The clients family might be able to help you communicate. Outcome 3 (1-4) There are many barriers that can affect your communication with a client; They can have a sensory deprivation which include being hard of hearing or blindness. This barrier can be overcome by using hand gestures for people hard of hearing, and touch/descriptive words for people who are blind. They can also have a language barriers.
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
A11 1) Interaction - with each other and create social bonds 2) Express emotions – love hate likes and dislikes. 3) Seek information – find things out. 4) Give information – help others find things. 5) persuasion – to get others to do things for you. A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf.
The person may benefit from professional counselling sessions in order for them to get to the bottom of what is causing the distress. You should give the person opportunity to talk and express themselves, making sure that you are non-judgmental and supportive. 4.3 Working closely and getting to know people will often help you to discover the triggers that make people distressed. You may manage to find ways in which you can contribute to reduce causes of distress. Depending on the underlying forces, distress can sometime be dealt with by physical means, such as, an immediate removal from the cause such as taking a break from work or from caring for a difficult, very ill, demanding relative.
When you find where the pain comes from this can help you decide the best way to treat it. When you know the cause you can resolve the problem more accurately. Their pain maybe emotional if they are concerned about something, it may also be due to anxiety or worry about what may happen to them. 2. Repositioning individuals and adjusting the bedding, heating, lighting or noise could help to reduce pain.
It is important that everyone looks out for changes in a person's or a group's behaviour. However, in many cases the changes may only be noticeable to the person subject to the stress and so it is also important to look at how you are feeling and try to identify any potential issues you may have as early as possible and take positive action to address them; this may be raising the matter with a Team Leader, talking to occupational health or your own GP. Stress can show itself in many different ways - see below. Some of the items in this list may not be signs of stress if people always behave this way. You are particularly looking for changes in the way people behave that could be linked with excessive pressures.
Another thing that benefits me is being able to here others people points of view. I may not understand what the instructor is asking so if I read or hear another person response then I may understand it better. I ask the other classmates questions on how they would respond to the subject and keep an open mind about their answer. How might factors such as diversity, attitude, learning, and work styles affect collaboration? *
clients from different backgrounds can communicate by doing what they like best. Clients could use body language and facial expressions to express their needs or what they want to do in the workplace. Different backgrounds of different people can cause misunderstandings when using communication. However, they will be able to interpret the communication they’re using by using hand gestures, facial expressions or maybe body language. The personality can also affect the way an individual communicates.