Srv301 Service Management Paper

1313 Words6 Pages
Service Management in Health Care Introduction to Service Management: SRV301 Instructor: November 5, 2012 The purpose of this paper is to explore the viability of a new service offering in a medical practice after exploring the current services and ascertaining the appropriateness of the service and the benefit to both patient and practice. When attempting to decide what field to pursue I felt it made sense to explore an area of which I have some familiarity; I therefore chose to explore the medical field to try to discover a service that will help not just our patients but also the practices and the way we interact with our patients. When trying to ascertain what service would be most useful in a medical practice there are some things that need to be taken into consideration. First and foremost any idea must first protect the patient and their right to privacy. Any idea must also take into consideration the company’s mission statement and values. There are numerous ways in which we serve and interact with our patients, the most common being in person and on the telephone. At this time a patient can either stop into the office or contact us via telephone to communicate wants and needs such as…show more content…
There are several things that can be offered to the patient via the internet however the first thing that needs to be addressed is the handling of protected health information. We must utilize a method that that controls who can log in and what information can be utilized. A registration somewhat like those used in online banking seems the nest fit for our purposes only instead of banking information it would be medical information such as upcoming appointments, account balances, medication refill requests, appointment requests, and labs and testing as well as access to their

More about Srv301 Service Management Paper

Open Document