During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
1.1 - There are many different reasons as to why people communicate, some of these reasons are to share ideas and information, to reassure others, share experiences, give encouragement, show feelings, express needs, share opinions, socialise, question others, and to give instructions. 1.2 - Communication affects relationships by the way someone is spoken to. If someone is spoken to politely, there is more of a chance of a polite response, whereas if someone has been spoken to horribly and bluntly then they may become agitated and hostile. The best way I find to communicate with someone is to do it with manners and courtesy, taking into account the needs of the individual such as cognitive, sensory and physical impairments. 2.1 - When getting to know an individual, it is important to know how they like to be addressed such as some people called James likes to be called Jim but there are others who like to be called something completely different.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. P1 Both of these communication methods can be expressed through skills such as: * Tone and volume of voice * Body language- Posture * Facial expressions * The use of touch * Clarifying * Questioning This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure.
Question 2. The personal communication skills that I use when interacting with work colleges is as follows: Body language: Sit or stand facing the person, your hands relaxed at your sides or in your lap, and while it’s important to respect others personal space- it’s OK to lean forward ever so slightly when engaging in conversation with another person. Some body language experts say that you should have an invisible line, direct and unhindered, from their heart to yours, so as to aid in good communication. Eye contact: Eye contact tells the other person that you’re engaged and following, and taking in what’s being said. You can always tell from a person’s eyes whether or not they are still listening or have tuned out of the conversation.
If unable to communicate service users would be denied this right. In my role as a volunteer I must communicate effectively with all manner of individuals and I have to be aware of how my non verbal communication can be off putting to some individuals. For example, my height can intimidate, my accent can be misinterpreted as aggressive/authoritarian, my tattoos and clothing could be seen as a comfort to someone who identifies with that fashion. All of these issues can impact on communication with an individual who has specific communication needs. By ensuring that I am on same level by sitting down, and by speaking slowly, clearly and calmly, I can ensure that the individual is comfortable and happy to talk to me.
Mixing with different people can help us to overcome fears and prejudices having people from diverse backgrounds in the work place will bring different talents, skills and knowledge. I have to be sensitive to peoples needs and respect their abilities, background, values customs and beliefs and by considering the opinions, circumstances and feelings of my colleagues and customers without judgement of race, religion, position, circumstances, status or appearance. By trying to always listen to people and be open to other points of view and by treating everyone in the same way and don’t laugh about other religions and customs. By being polite, tolerant and patient with others and don’t use language or behaviours that could be offensive and misinterpreted. I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision.
No it is never easy but sometimes you can fake it till you make it. I try to look them in the eyes and speak clearly and not only show up my good qualities but let them know I am open to criticism and critiques and want to learn, that I am not all high and mighty type. What skills will make you stand out? I believe it is my ability to communicate and how fast I learn and catch on. My confidence and ability to get along well with others seems to help.
Unit 051 Outcome 1 Identify the different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain and opinions. The communication could be professional (formal), or personal (informal). The different reasons people communicate are: - To share; opinions, information, thoughts, knowledge, feelings, emotions, needs and wants. - To socialise, build and maintain relationships to satisfy our constant need to relate to others and have them relate to us. - To request or demand something.