Southwest Airlines: Price-Value Equation

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Southwest Airlines: Price-Value Equation Some benefits that customers seek when they buy air travel tickets are low prices, friendly services, on time performance. Customers want an accurate baggage handling. The business travelers want a flexible schedule, reserved seating, first class options, meals, and entertainments (movies or music). Some customers wants are discounts like frequent flyers points. We can say that the leisure travelers may have to spend less to get what they want to transfer from point A to point B, they gladly trade a movie or a meal for a cheaper ticket and Southwest deliver this option. Based on the article we know that Southwest Airlines has done a better job those competitors of meeting the needs of air travelers. Some values that airline travelers seek are the leisure of arriving to their destination, flexibility, for the airline to be efficient and comfortable all of this for a fair and inexpensive price. Traditionally, Southwest Airlines was inexpensive because they just want the travelers to get to their destination. They remodel the airline to create a more pleasant atmosphere to customers, with this improvement they add more features to their aircraft and services and add the business select category where travelers pay extra for these services. Traditionally, Southwest Airlines used a low-price strategy. They were known as always offering the cheapest flights. The airline didn’t serve meals, didn’t assigned seat, or no entertainment or electronics were offered in their flights. Because Southwest Airlines had such a lower cost, they were able to be better than the competition. This strategy required the competition to drop their prices to match those of Southwest in order to be competitive. This was known as the “Southwest Effect”. If the competition attempt to match Southwest Airlines prices, they won’t get the same profits
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