Control Mechanisms used at Southwest Airlines Company University of Phoenix MGT 330 Management: Theory, Practice and Application June 30, 2008 Southwest Airlines Company Southwest Airlines is a vibrant organization due in part to its positive corporate culture. This culture attracts dynamic workers to the organization whom are encouraged by management to be innovative and grow as leaders while supporting and promoting the mission of the airline. This culture at Southwest Airlines was established through effective planning, organizing, leadership and control. To maintain this culture and the success of the airline, the function of control mechanisms is vital. Systems must be put in place to monitor performances and outcomes to ensure that the organizational goals of Southwest Airlines are being met and exceeded.
He is a linchpin in the end with all of the organizations that he belongs to; it’s no surprise that he was able to diversify his network within the different clumps. Clendenin used many approaches as a leader and was well “liked” by everyone that worked for him and that was very evident for example when managing his relationship with Tom Gunning, where he found out where his favorite restaurant was and took him out to persuade him to join him as John knew that Tom had the contacts and the experience that John himself didn’t have as he just graduated from graduate school. The authoritative
Quality – WestJet’s culture emphasizes a fun and friendly atmosphere for all travellers and empowers employees with bottom-up management. Customer service is of the utmost importance to WestJet and is shown in the enthusiasm of it employees, which is yet another competitive advantage over its competitors. Delivery – WestJet has been able to implement changes in its operations with the use of dual boarding and the continued use of the same type of planes. Because of this, they are able to boast that they have the best on-time arrival performance to its competitors within 15 minutes of the original scheduled time. 3.
ILP 305 Question 1: 1 a) Herb Kelleher, the president, co-founder and Chairman of Southwest Airlines is considered as one of the most charismatic and dynamic leader. His leadership and entrepreneurial behavior is considered to be one of the vital reasons for the upstart of the airlines and for the success of the Southwest Airlines. His self-confidence and visionary power shows in his ability and success story of his company. He is compassionate, fun-loving and knows how to enjoy his life along with his work. He “is a man who can in the same day chair a board meeting and do an Elvis Presley imitation at a company party.” (Case study, pg 711).
Nick has done a successful job at making the company a fun environment to work for, making it exciting for the employees, giving them a reason to want to go to work. The actions of the leadership for Zappos all shows in the
I loved the people I worked with, and I liked the garment changes with each season because they always brightened up our department. Did you get to meet Sam Walton? When I first started, Mr. Sam was in our store several times. He always made the atmosphere of the store great when he came in. I feel like his spirit is what has kept the company going strong.
Imagine coming to America for the first time, something that has become a favorite pastime for all walks of life. People from around the world marvel at our distinctive way of life, creative sense of style, and unique view of things. Above all, countless notice our freedom, something that many of us take for granted. America is a spectacle to others that don’t have the same opportunities that we have been offered, and scores of us don’t appreciate it. None other than our distinguished Founding Fathers are responsible for the unmatched lifestyle we claim our own.
On November 7, 2013 I had the pleasure to hear Joseph Kinard speak about socially responsible investing. I was pleased to hear that such a concept even existed because I am a person who is always researching the products I use and trying to figure out who made them, where they actually come from, and what type of standards and morals that company has. I believe in the mission of being socially responsible while investing from a consumer standpoint and from the business angle. I understand exactly that by pleasing the customer you are bound to make more profit because there is no revenue without consumption. I loved the fact that Mr. Kinard spoke about taking care of what you have been given and gave Costco as an example.
For example, outlaw promotions and demotions based on factors other than work performance. Ensure that wages are based on skill levels and experience, not membership in an informal social group. When you discover instances of discrimination, act quickly to eliminate the behavior. Use diversity awareness training to discourage problematic behaviors, such as inappropriate language or humor that perpetuates stereotypes and divisions among people. The goal should be to convince workers of the dangers of divisiveness so they become agents of change, according to the book “The Psychology and Management of Workplace Diversity.” Hold group meetings that allow everyone to voice their concerns, not just people in supervisory positions, which might not represent all the various groups that exist in the workplace.
The company’s investment into the employee will also act as a motivator for the employee. This will in turn lead to greater overall performance. Hire Yourself or Outsource It is our opinion that outsourcing is not the route the company should pursue. This could be a costly option. Another possible disadvantage is the recruiter has no idea or feel for the company and its culture.