When a passenger with an accent tried to alert the co-pilot in the cockpit, the co-pilot became alarmed and notified air traffic controllers, according to a recording of the radio exchange from LiveATC.net. “The captain has disappeared in the back, and I have someone with a thick foreign accent trying to access the cockpit right now, and I’ve got to deal with this situation,” the co-pilot said. Indianapolis-based Chautauqua Airlines, which operates the flight for Delta, said the pilot had decided to take a bathroom break about 30 minutes from LaGuardia after controllers told the crew to expect to be in a holding pattern. The sole flight attendant on board had entered the cockpit when the captain left because security rules require two crew members in the cockpit at all times. The Embraer 145 commuter jet was carrying 14 passengers.
He received his B, A, in accounting and is a CPA. The skills and traits that he possesses are human resourcing. Making sure his team has all the proper training knowledge and knows how to make his customers happy. He also believes in making sure his people (employees) are even happier. They are the key to making his business a success, if your employees are happy there is no reason why your customers will want to come back and be serviced by them.
[pic] Southwest Airlines Term Project Services Marketing Dr. J. Chris Lin Fall, 2008 Group 10 Yi-Ping Dani Judy Joy Ann Peter Frank Ted “We tell our Employees we are in the Customer Service business—we just happen to provide airline transportation. It is a privilege to serve your air travel needs.” – Southwest Mission Statement. Question 1: A. Targeting the niche market Southwest Airlines’ secret to its success is very straightforward. Southwest clearly defines its existing purposes, which is to provide the lowest fares for business and leisure travelers traveling between states.
Through this process it should provide automatic evidence for the rigor of external evaluation of the partners outlined above. “the core principles of good assessment and quality assurance ……… underpinning both effective learning and the demonstration of competence” ( p xiii Foreword Rob Wye – Chief Executive Learning and Skills Improvement Service). Effective internal verification is an on-going process. It allows good practice to be shared, and can help identify problems at an early stage. Internal Quality Assurance upholds the credibility of any assessment or qualification the organisation delivers.
Unit LD 302 Support person-centred thinking and planning 1.1 - Explain what person-centred thinking is, and how it relates to person-centred reviews and person-centred planning. Person centred thinking is a set of values, skills and tools that can be used in person centred planning. It is the foundation in doing the plan to make it works. A person must have a set values or a thought that the centre of the plan is the owner of the plan and everything in it is for its benefits. 1.2 - Explain the benefits of using person-centred thinking with individuals.
Continual professional development is a process of life-long learning that meets the needs of clients and enables care workers to expand and fulfil their potential. It is important to continually improve your knowledge and practice in order to remain aware and keep updated regards current guidelines, legislations and standards relative to your practice. As manager it is your role and responsibility to ensure staff are kept up to date with and legislation, standards and guideline changes. The GSCC Code of Practice state that ‘social care employers must provide training and development opportunities to enable social care workers to strengthen and develop their skills and knowledge.’ The White Paper – ‘Modernising Social Services Promoting Independence, Improving Protection, Raising Standards’ (written in 1998) identified that 80% of all care staff HSC DIPLOMA HELP | This document is protected by copyright and belongs to hsc diploma help. NOT for resale purposes 1 ©HSC DIPLOMA HELP ͟͠͞͠ had no formal training and that there were no national standards of practice.
They focused on the ethical foundations of each perspective. Transformative leadership requires a personal transformation of self and the ability to reframe how one views the world (Quinn, 1996). Transformative leaders create integrated organizations systems that add value, enhances life and benefit society. Charismatic Leadership creates a leader-follower
For Pharma to survive and become viable it was obvious that some decisions had to be made, but was the sale of the assets in the best interest of the corporation, or was it in the best interest of Adams and Barker? One can only conclude that the directors violated all their duties of financial interests, care and rational belief and were not acting with best information and, thus, cannot be shielded by the business judgment rule. 7. What type of lawsuit, derivative or direct, would be filed by Cornelius
My leadership plan for Mai is that she assists in the market research, development, and implementation of strategy Leroy Washington – My personality assessment score is ISTP. The relationship theory would also apply to me because I am interested in the performance of the group and I have high ethical and moral standards. Since this project calls for to be the manager appointed leader of this project, my leadership plan for me is to participate in the research, marketing,, development, and implementation of strategies for the new department to not only reach its target market but to also be successful in its desired market for as long as
According to Blanchard and Thacker (2007), this is necessary to show how important learning is for the success of the company as a whole. (p.91) 5. Learning styles and personalities must also be considered to design effective training. Because we are dealing with people, the training should be design to match people’s feelings as well as KSAs. 6.