Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
In doing so this would eliminate the staff shortage and possibly the high turnover by showing the employees they matter and are needed. The owner could also implement an employee recognition program, such as employee of the month with a plaque in the lobby and those employees who have earned employee of the month displayed and also receive a day off in that same month. Employees have the need to feel valued and appreciated in the workplace and in applying incentives, rewards,
It would be beneficial to have him take the What Time of Day am I Most Productive survey to see if his poor decision making is based on his ability to focus. The characteristics of the employees make up the characteristic of the company, and both of these are a direct reflection of their leadership. Keeping employees happy is a key element to success, as noted in (Robbins & Judge, 2011), “Therefore, companies implement programs; such as piece-rate pay where workers are paid a fixed sum for each unit production completed”. It is imperative that a company can attract and retain a skilled workforce. Ensuring that their compensation is competitive with the market and valuing the employee’s opinions are just two ways to accomplish this.
It will give the management of any company the benefit of seeing how well the company is meeting the goals of their mission statement. The common characteristics of a balanced scorecard are the same for each and every company that uses one; however each company will obtain different results. This is because each company will perform differently and the balanced scorecard will help the company to determine what is working for the company and what needs improvement. The balanced scorecard will help to make the employees perform better, which at the same time will help to improve customer satisfaction, thus the cause and effect sequence. If the employees are performing their job better, they will deliver better quality products, in a timelier manner, thus raising the customer satisfaction.
Tanglewood: Case One Dear Mr. Perrone, after reviewing your company history, values and philosophy I feel confident that I can help you design a better functioning staffing department. Acquire vs. develop talent I believe that since two middle class everyday individuals founded Tanglewood, it is within their philosophy to develop talent within to promote ideas from their own employees and make them feel empowered. As part of my research of your company I found that it is company culture to allow all employees to give their input and suggestions, therefore in order to promote participation employees need to feel that their efforts will result in promotions. Hire yourself vs. outsource When I first began researching your company and
7). This type of unemployment benefits the worker because it allows them to search for jobs they like the most and for jobs that suits them the best. This gives the worker an opportunity to find a better job match with a competitive pay. Fictional unemployment also benefits companies by allowing them opportunity to find qualified workers that match their corporate values. Companies will have an opportunity to choose among the best talent on the market.
This would also be a good time to cover all policies and procedures for each new employee. If there are any new employees that need additional training the company should be willing to make that available in the future this also will ensure that the company is providing good quality services to the customer. Some of this training can come from outside sources but, it can also come for inside sources form some of the senior employees. Write three questions for a structured interview form that Ron Brown’s service managers can use to interview experienced technicians. 1.
This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company. Employees need to know that their ideas are being heard, and they must be presented with ways to improve themselves or the process as a result. Another, de-motivating factor that is affecting employee motivation is the perception of inequity amongst the supervisors and workers. Workers at the Engstrom have complained that supervisors should not receive
For the short term fix the organization would profit more by retaining the best candidates for the job. Thus there are some implementations that need to be in place. Make sure salaries are competitive, offer comp time, bonuses, dependent medical even if employees share the cost like co pay and incentive pay. Provide up-to-date tools and technologies to help employees work more efficiently and conduct roundtable discussions or take surveys from the employees on what priorities are important. National or Global: Recommendations for Tanglewood is national with the evidence of some regional managers operations.
The company needs to find innovative ways to ensure that they keep their employees happy and on a successful path. They need to ensure employee wages, and hours are comparable, and are able to provide for their families based on the state of the economy, because a happy employee is a productive employee. The company also needs to look at its marketing strategies so they can continue to grow and be successful in all markets around the world. Marketing is one of the most important research strategies and is the foundation to its success. With the right type of marketing research the company will be able to maintain its current customers and should be able to bring back customers that have left because of dissatisfaction, and because of the hard economic times.