Social Media Policy for Coffee Shops

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Social Media Policy for Coffee Shops March 01, 2013 As a member of the Millennial Generation I have a strong desire to own my own business once I obtain enough capital to become the sole owner and proprietor. One business I like would like to own and operate would be a coffee shop. This paper will provide the general items I would have stated in a social media policy for such a business. A coffee shop is a social hub where people often go to talk, work on group projects, study, research, or relax while reading a book. Many times customers are using social media while at coffee shops. Coffee shops also need to use various social media for marketing and advertising purposes. A policy needs to be developed for customers and employees on how to use the shop’s social media (i.e., Twitter, Facebook, blog, etc.) and resources (free Wi-Fi internet) so that negative impacts on the business can be avoided. The social media policy for my coffee shop would have a section directed at the customers of the coffee shop and the employees of the business. Making sure the customer feels they have been heard is very important for any business. The policy would state that customers are encouraged to post honest and fair opinions and constructive criticism, however the business has the right to remove any content that contains inappropriate material on its website. Inappropriate material may include profane or racist comments, promotion of other business ventures, or negative comments that are not deemed constructive. An outlet such as a business email address would be set up so that people could directly send feedback and not address it on a public forum. The social policy would also state that comments posted on the public forums will be a matter of public record and open to all, so people should keep postings on the coffee shop’s sites relevant to the coffee

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