Smart&Final Research Proposal

1930 Words8 Pages
| Research Proposal for Smart & Final | Are we satisfying our customers? | Executive Summary The proposed research aims to figure out why consumers shop at Smart & Final compared to its competitors. It will include research on consumers’ perception of convenience, consumers' buying habits, and the image of Smart & Final in reference to its competitors. Qualitative and quantitative research will be conducted in the western region of the U.S. to determine customer characteristics pertaining to feelings of satisfaction toward services and products. The team will analyze the image of Smart & Final and its competitors in order to determine marketplace position. Table of Contents Introduction 3 Background 3 Industry Overview 3 Changes in the Industry 3 Company Overview 4 Statement of Problem 4 Objectives of Research 5 Approach to the Problem 5 Research Questions/Hypotheses 6 Research Design 7 Data Collection 8 Data Analysis 8 Limitation 8 Reporting 8 Cost and time 8 Exhibit 1: Change in consumer preferences towards Drug, Dollar Store and Club 9 References 10 Introduction Knowing consumers’ buying habits, product and service preferences will help the company better understand consumers’ needs, in turn, offering better value to consumers. Dissatisfaction of consumers will lead to the loss of purchases and their patronage to competitors. That is why it is important to conduct this meaningful research. Background Industry Overview In an article on IBIS WORLD it stated that the “Warehouse Clubs and Supercenters industry has been one of the fastest-growing industries in the retail sector,” with revenue almost topping $140 billion with over 1,600 store across the U.S. and the key to this growth is that the retailer is able to pass on savings on to its consumers. With a few key players in the Warehouse Clubs
Open Document