There are many skills and qualifications needed when applying for the job role of Customer Service Advisor. Employers will tend to look for how presentable the employee is (well dressed), if they can communicate clearly and if they are able to get on well with existing employees. They will also need to have skills and qualifications which are relevant to the job being applied for. The employer will want to see that the skills of the potential recruit meet the demands of the job and will benefit the business. If the skills they have are what are needed for the job then they will be in a good position to be selected for the job.
Understanding organizing and delegating in the workplace. AC.1.1 Explain the importance of making effective and efficient use of people’s skills while planning a team’s work to achieve an objectives. Organizing is a function of arranging people and resources to work towards goals. To achieve those goals in effective and efficient manner it is important to have a good knowledge of the team’s skills. Lack of motivation in the team, fear of undervaluation or poor attitude could fail the goals and on the other hand enthusiasm, motivation and given responsibility can bring successful results in reaching the goals.
It is also clear that employees are having difficulty with knowing what and when professional development activities are offered or required. The necessity for employees to be active in professional development, drives the necessity for this project. Allowing easier access to this information in a centralized location and allowing employees to interact, add events to their schedules, and receive alerts of events would solve this issue and would further allow for professional development to be in tune with our company's mission to have the greatest employees in the industry. The need, also, to allow employees to document information gained from professional development events is evident. This would, in a sense, produce a central knowledgebase for other employees to benefit from.
For employers, selecting the right candidates means identifying people with the right skills and quality that can help in the organisations success. Examples of employability skills; | Personal skills are the transferable skills that an individual posses that makes them attractive to new employers. Good personal skills are important when applying for job roles in Tesco. Good personal skills enables candidates to work well in a team, satisfy customers and also negotiate well with them, and also work effectively with other employers. This leads to a better working environment.
With customary discussions on feedback, coaching and position updates encourage flexibility. Flexibility within a corporation allows HR and employees to identify problems early and change the course of a work assignment or project. With time to plan and implement the process that HRM has to achieve can save time and energy with the corporation and employees. As a HRM you are often faced with personnel decision. What action ought to be taken with an employee?
I thrive on the challenge of demanding positions that permit me to continue to learn and grow within a business. Part of the culture of the company would provide a safe place and structured so that the employees are comfortable within the environment. It would be essential for the company culture to provide valuable resources to perform my duties at the highest standards possible. To complete tasks whether individual or as a team, it is important for employees to have the correct tools to be successful within the proper amount of time. Teamwork centered is an outstanding way to build a network with other people to share information with other employees, customers, or suppliers.
Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support. Features of effective team performance, are having the team interacting and empowering each other through discussion and suggestion, this enables the team through meetings and every day events to put ideas forward and develop them to see what works and what does not, as some people believe that they way they do things is the only way which is not the case. There are several challenges’ that can form between developing and established teams, as everyone has their strengths but with that comes some allowable weakness. When these are identified it is my job to nurture strengths and set goals to overcome any weaknesses I do this through observation, meetings, supervision and appraisals. Also through ongoing course work to keep up to date with legislation and any changes to legislation to comply with CQC 3.
What is the importance of “Listening Skills in Business”? Answer: The importance of listening skill in business is enormous. The ability to speak well is a necessary component to successful communication. The ability to listen is equally as important. Good listening is an art.
Work-life balance enables employees to feel as if they are paying attention to all the important aspects of their lives. Because many employees experience a personal, professional, and monetary need to achieve, work-life balance is challenging. Employers can assist employees to experience work-life balance
Managing Time- A leader should be able to identify and differentiate between urgent and important issues. Sometimes a task maybe important but not urgent, while other times it can be urgent but not important. A leader is responsible to manage the flow of day to day operations and meet deadlines. Communicating Effectively – Being the main channel of communication between the team and the organisation, Leaders must possess outstanding communication skills in order to exchange information between team members on goal setting, task assignments, work scheduling, problem solving, providing constructive feedback, praise, discussions, addressing conflicts etc. A good leader should lead by asking questions, listening, and facilitating constructive communication to build trust and respect.