Six Sigma: Optimizing Quality Process

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Six Sigma: Optimizing Quality Process Edwin Ortiz-Franco Webster University Abstract As we enter in the business world, as a manager or employee, we always are going to encounter product or process quality control problems. This paper is going to talk about a model or program design to reduce these errors and defect in the organization process; we are talking about Six Sigma. Six sigma is one of the most popular quality control model utilize by organizations today. This paper is going to present some brief history as well as some concepts and methologies used in Six Sigma. Also we’re going present the successful side and not too successful side of Six Sigma using 2 real companies that put in place the program. We the collected information, we are going to conclude that Six Sigma it’s not fit for every company. Even that Six Sigma can be truly beneficial for companies that are able to master these requirements only with the right trainers , well trained and certified employees and top level management real involvement are the key to a success story. Quality Management is the key to any business success, in this extremely competitive business era the customers are more demanding and have more choices to pick from. To be competitive and reach those customers demand, companies have been using a number of models and programs that can provide the quality product that customer want while trying to improve their production processes and, more important, while reducing their cost. One of the models that companies are been using is Six Sigma. This model was developed to be used as a quality measure tool to ensure the product qualities were not compromised. Six Sigma has been accepted in the manufacturing community worldwide as a way to ensure their products quality. Six Sigma stands for Six Standard Deviations from mean. The Six Sigma methodology provides

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