Situational Analysis Report

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Situational Analysis Report Introduction ABC Corporation is a C-Corporation Restaurant business entity. Its capacity for customers seating is 200. It is a high quality buffet, a la carte dining and carry-out restaurant. Dining is a pleasure in this restaurant and customers always feel that way. The service staffs are manager, hosts, hostesses, servers, food service manager, cooks and kitchen helps. The restaurant has a very good reputation in the city. Statement of the Problem One Friday a hostess wore a high heel shoes and went into the kitchen, during that moment, it was 2:30 pm the kitchen staffs were cleaning the floor. The hostess was twisted and fell on the floor and got up immediately. She reported the incident to the male manager on duty without complaining any uncomfortable on her body. One week after that incident, she came back to the restaurant with doctor’s report and asking compensation on her injury. Work Environment The dining areas and restrooms are always kept clean; the hostess’s job responsibilities are greeting and seating customers and collect customers payment for dining fees. Manager on duty is in charge the business and activities in the whole restaurant. The servants provide services to dining customers including server drinks and take away the used plates, write check to customers for the dining charge, clean the tables, chairs and floor and service station. Food manager supervises cook, kitchen helps and provide quality food on the food bars. Target Audience Target audiences of this performance problem are: manager on duty and the hostess and other hostess and servants, kitchen staffs and the corporation’s officers. The kitchen staffs, the other hostesses are witness on the incident. The manager was in charge the whole business processing including any incident occurred in the

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