Shc31 Promote Communication in Health, Social Care or Children’s and Young People’s Settings Essay

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SHC31 Promote communication in health, social care or children’s and young people’s settings 1.1 Identify the different reasons people communicate People communicate for a variety of different reasons, this can be anything from simply being courteous with a “Good Morning” to desperately needing help. One of the main reasons people communicate is so they can work together as a team. It is impossible to be part of a team without communication of some sort, even if it is just a finger point. The real list of reasons to communicate is basically endless, but some of the more common reasons are: Give help Request help Give instructions Show displeasure Show happiness Reassure Give ideas Simply to socialize and be friendly 1.2 Explain how communication affects relationships in the work setting Communication can affect relationships at work quite drastically. Poor communication will make people feel at least let down and ignored to very angry and upset. The better the communication the better people work together and the better people’s needs are recognised and taken into account. 2.2 Describe the factors to consider when promoting effective communication There are many different factors to consider for effective communication, You have to take into account peoples basic understanding of the subject, If you talk down to people they will get upset yet if you don’t explain enough they won’t be able to follow and understand. Communication is best tailored to suit each person. Other factors to consider are: Language - there is no point in talking in computer code if the other party has never used one. Age - For example young kids may not know about a lot of adult subects Possible disabilities – Trying to show something to someone with poor site, it would be better to explain verbally in this case 3.1 Explain how

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