Unit 4222-301 Promote communication in health, social care or children’s and young people’s setting (SHC31)
Understand why effective communication is important in the work setting
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.
Identify the different reasons people communicate
Communication is the basis of all relationships personal or professional
- People who use the services (residents)
- Family and friends of the residents
- Services (doctor, nurse, social worker, GP, hospital)
- Organisation on the structure of my work ( other carers, other staff, team leader, manager)
- Other organisations
It is very important well communicate where there are different people and we must be using different ways to understand them and also they will be to understand us. Also people will co-perate and trust develop and looking of the best interests- interaction.
Explain how communication affects relationships in the work setting
Communication is a skill in any work place. People have expectations of how we should communicate with others in the work place:
-be on time for meeting
-keep to any agreements
-ask questions, if you do not understand
-learn communication skill
A one-off episode between people is interaction.
Stages of an interaction:
- first introduction
-body languages (stating, sitting, position yours hands, face- a probate, head position)
- main contact ( eye contact, yours interactions)
-reflect (at the end and interaction” I’m glad because you are feeling better” or “Now I know about” “Thank you, see you”)
Be able to meet the communication and language needs, wishes and preferences of