Shc21 2.1

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Susana Castro SHC21 Introduction to Communication in Health, Social Care or Children and Young People’s Settings 1.1. People communicate to share ideas or thoughts, to express a need or feeling, a like or dislike, to give or ask information, to make friends or develop a relationship, to ask for advice or help with something. To affirm one another (values/ worth). Some clients come to me asking to assist them with personal care or, simply going to the toilet. I tell them the choices they have at every mealtime. Their families come to me asking for information or an update on their stay in the care home. 1.2. It will help me provide support to my clients, build good team work at my workplace and share information. A good team means good…show more content…
M if she wants tea or coffee. At first she doesn’t answer me just makes eye contact, but the second time she says yes when I say the first option (tea). To make sure I ask if she wants coffee and she says yes. If I didn’t pay attention to her expression of confusion I would have given her tea, not knowing what she really wanted. 2.1. Everyone communicates in their own way and that also depends on their background and experience. To find out their preferences I should start by learning more from their care plan, where I can find their background along with other information. I need to be aware of any impairment they may have (visual or hearing,...). 2.2. Everyone has different needs. Besides verbal communication we also find: * body language- the way our body reflects our feelings and reacts to information * facial expression- we find happiness, worry, doubt, discomfort, pain * eye contact- it tells the sincerity of the person but also helps an individual that has an impairment to better understand us * gestures- nearly everyone gesticulates when talking but, for some, it’s essential. Gestures are signs that illustrate words. 2.3./ 3.4. We can seek support
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