In my own job role I communicate with many different people: The children and young people themselves~ verbally, using PEC’s and sign language, this is when they come into the office, on home visits and when I complete observations on activity to gain their input, thoughts and feelings on the Service as well as a general conversation. The CYP families~ verbally both face to face and on the telephone, written formally and informally by electronic email, letter and text message, this is to answer their general queries, inform them of dates of Service, address any concerns and to keep the lines of communication open. It is promotional and informative when I email links to them regarding other support they could access some of which is ran by other Departments of. Staff~ This is usually formally or informally via email, text message, face to face and on the telephone regarding the day to day Service we provide. Other Management and Administration~ This is also formally or informally via the same methods as Staff, verbal and non-verbal.
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
We also get information and input from family members, friends, Social services and other key people who are involved in the provision of adequate care for the individual. Changes in care plan are documented on the automated system and passed over to staff members during the daily handover periods. Staffs are required to write in the daily diaries and report to me any conversations and observations that require adequate attention. This is done every time to indicate the
For different clients all communications have to be given utilizing several methods including paraphrased in an appropriate form, gesturing physically pointing this out. Some of them use non verbal method of communication such as lip reading, body language and face expression. Therefore additional attention must be given to ensure full understanding. One of the ways that I inform our clients of up-and-coming events is to use a notice board. This is located in a frequently used part of the house and is simple written text and pictures.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
Unit 1: Principles of Communication in Adult Social Care Settings 1.1 Identify different reasons why people communicate. People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional, or personal. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know” basis.
Identify the different reasons people communicate People communicate in order to give instructions, to acknowledge they have understood an instruction, to share information, to build relationships with people and to share opinions, knowledge, emotions and to give encouragement and advice. As a carer I am required to communicate with colleagues, clients, client’s families and medical health care professionals whilst at work. I am required to communicate effectively with others to ensure I am meeting the needs of the client, when booking appointments for the client with medical professionals and with the client’s family about any quiries and updates they require about the client. I am also required to communicate regularly in writing when carrying out tasks such as documenting information in communication books and various charts such as food and fluid intake monitoring, documenting any medication that has been handled and filling in timesheets. Unit 1.
Assessment Louise Thompson SHC51 – Use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As a social care professional, I am required to communicate with both individuals and groups of people, whether they staff I manage directly, external agencies, directors, our service users or their families. I do this through several methods including face-to-face meetings, training, consultation, undertaking assessments and planning, writing and delivering reports and networking. I have developed a range of communication skills that enable me to successfully listen, disseminate and deliver information, provide and receive feedback, use questioning to clarify, take written notes and formulate responses, negotiate, debate and compromise and make decisions. 1.2 Explain how to support effective communication within own job role.
(reference) What is needed I as a network and computer systems administrator must know the ends and outs of any computer system, as I interact with them on a daily basis. Other skills I am required to perform on the job are critical thinking, or using basic logic and reasoning to identify strengths, weaknesses, alternative