Shc 31 Promote Communication in Health, Social or Children’s and Young People’s Settings

3099 Words13 Pages
SHC 31 Promote Communication in health, social or children’s and young people’s settings 1. Identify the different reasons that people communicate ‘Communication is simply the act of transferring information from one place to another’. Source- ‘ Although this is perhaps a very simple definition when we think about how we may communicate the issue becomes a lot more complex. There are various categories of communication and more than one may occur at any time. The different categories of communication are: Spoken/Verbal Communication: face-to-face, telephone, radio or television or other media. Non-Verbal Communication: body language, gestures, how we act or dress Written Communication: letters, e-mails, books, magazines, the Internet or via other media. Visualisations/ pictures: graphs, charts, maps, logos and other visualisations can communicate messages. Communication theory states that communication involves a sender and a receiver (or receivers) conveying information through a communication channel and that the aim of any communication process is understanding. On a daily basis we communicate to share ideas and information, experiences and emotions, share opinions and needs and wants. In doing so this allows us to build and maintain friendships, relationships and trust. Another reason for communicating is to build our own self-esteem- we praise children in the setting to raise their self-esteem and provide feedback to other colleagues for the work they have done. This helps to build their self- esteem too. In a childcare setting the relationships we foster with children/ young people are important as it is in this way they gain secondary socialisation skills. Making friendships and building relationships with children and young people in our care allows them to experience a positive relationship. We are
Open Document