Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
When I first meet a new client, generally during an informal visit or through a formal assessment, I like to gain as much information regarding an individual’s likes, dislikes, general preferences, beliefs and cultural views and any quirks however diverse or strange as I can, without putting too much pressure on the individual, as some of this information will become more apparent as we build a relationship. I will inform the individual as to why I am asking for this information, and explain that this will assist me to formulate an effective support package that is based purely around them, for them and devised with
1 UNDERSTAND WHY COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1.1 Different reasons why people communicate. Communication will take place between adults or children. In a setting good communication is essential to ensure continual care and supervision of the children. People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern.
We also communicate in order to motivate the people around us to name a few reasons. 2. Explain how effective communication affects all aspects of own work whilst working in childcare effective communication is paramount. We communicate with the children in order to teach them new skills, we also use communication to encourage and motivate the children as well as other staff on a daily basis. We as staff must communicate in order to keep the children safe from relaying information of a hazard check or announcing the finding of a potential hazard to passing on concerns about a child if that should arise.
I will also discuss what life story work is and how life story work can be beneficial in developing a child’s understanding a sense of self. The importance life experiences have on a child’s attachments and what is meant by attachments and how they form and vary. The importance of the care workers role in all of these points will also be discussed and how they can support children to develop a sense of self. It’s important to understand what is meant by identity. Identity can be seen superficially as a name or a date of birth of an individual, a sense of formally providing evidence of who you are.
SHC31: 1.1 People communicate for various different reasons such as building or maintaining relationships, gaining and sharing information or ideas, gaining reassurance or acknowledgment and expressing thoughts and feelings. 1.2 Communication and good relationships are essential when working in the early years. As practitioners we need to be able to effectively communicate with both the children and parents as well as other professionals. We need to be able to gain information on the child from a parent for various thing such as routines, interests, etc. this enables us to effectively plan for that particular child.
How can communication affect relationships in the work place? Practitioners needs to communicate with their colleagues, parents and other professionals in order to achieve effective practice, it is essential to build good relationships with a range of people. Practitioners who have good communication skills tend to have good relationships with children, parents and other adults. Relationships are built on body language, facial expressions and the way people listen and talk to others. To work effectively we have to communicate information, this will include information such as how the child is feeling, what kind of day they have had, what their play interests are or information regarding their health, referring them to outside agencies like speech therapists.
Working in a children and young people’s setting is not only about building and maintaining relationships with children and young people but with families, parents, carers and other professionals. Sharing and gaining information is very important throughout people’s lives, it helps us to learn, adapt, work with not only children and young people, but parents, carers, colleagues and other professionals. This is an essential reason for communication for everyone. Sharing ideas ad feelings is equally as important, everyone’s thoughts are different and how one person sees an object may not be how others see it, it is important to express ideas in order to allow everyone to express their creativeness. All humans have emotions, if we do not express our feelings and needs we can become very frustrated, feel isolated or not feel fulfilled.
SHC 31- Promote communication in health and social care or children’s and young people’s settings Introduction Why and how people communicate Before you can look at promoting communication it is important to understand what communication is and how and why people communicate. Communication is the gaining and sharing of information and is used to build relationships. The information transferred can be factual such as procedures, safety information and upcoming events, or the exchange of thoughts, messages, feelings or observations within a childcare setting. The way the information is transferred can be by speech, signals or writing, the chosen method must be clearly understood. We all use a variety of communication techniques to both understand and be understood, examples of these are, • Memo, • fax, • e-mail, • voice mail, • letter, • notice board, • reports, • Phone call, • face to face, • Team meetings, • consulting, • group problem solving, • Makaton or British Sign Language • pictures, • photo, • audio or visual recordings.
CYP 3.6: Working Together for the Benefit of Children & Young People Understanding integrated & multi-agency workings 1.1: Explain the importance of multi-agency working & integrated working Importance of Multi agency working & integrated working The key principles of Multi agency & integrated working are: • Openness • Trust • Honesty • Agreed shared goals & values • Regular communication Once these principles are fulfilled this ill enable the professionals and agencies involved to work their best and focus on the child. Before Multi agency and integrated working came into practice a family with special or additional needs would have to appointments with various professionals and had to shuttle between them with the reports from the respectively. Now with this way of working a lot of precious time is saved and appropriate and quick intervention follows timely support. Multi agency working is a holistic approach to child care and education and is an important feature of the EVERY CHILD MATTERS frame work. The outcomes of Every child matters are: Benefits of Multi agency working & integrated working An important aspect of multi agency working and integrated working is that children and young people who are at risk can be identified and the organizations involved can quickly ensure that the child is safe and protected.