b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
1.1 People communicate for a variety of reasons. To express their feelings, to say or show how they feel, to ask for something they need or would like. Also to share information and build relationships. To ask questions and be answered. To reassure a service user to help them to trust you.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
Unit 1 Promote Communication 1 Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. We communicate all the time to greet others and socialise, to express our needs/feelings and or concerns, to share our ideas, to pass on information, to reassure others, to build relationships with others, to ask questions, to share our experiences. Communication can be professional or personal. It is important in social work environments that information is recorded so that if it needs to recalled later on for legal reasons it can be.
Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
QCF LEVEL 3 DIPLOMA UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING Questions | Answers | Learning Outcome/Assessment criteria | Identify the different reasons people communicate | Some of the different reasons people communicate are as follows; to establish relationship with other people, to understand and be understood, to give and receive information and instruction. Another reason people communicate is to express need, reassure them when feelings of agitation are expressed by a service user or colleague, to share information and ideas, to socialise and encourage a healthy relationship just to mention a few. | 1.1.1 | Explain how communication affects relationships in the work setting | It is very important to adopt a cultured communication habit especially in a workplace setting. Effective communication should always be encouraged so as to have a tension/ stress-free working environment. By taking time to learn how to work with different types of people.
Unit 4222-301 promote communication in health, social care or children’s and young people setting (shc 31) Outcomes 1 understand why effective communication is important in the work setting. 1.1 People communicate to: Share thoughts and ideas- When our clients share thoughts and ideas they are being given the chance to express themselves freely. Our clients will have ideas and thoughts that they need to share by doing this they are able to grow in confidence and self-esteem; we should always listen to a client’s ideas even if they are incorrect as this will encourage a service to share further ideas and thoughts. * Feedback and reflection encourages mental stimulation * Track development * Diagnose problems early * Express needs and feelings * Gain reassurance and acknowledgement * To express needs and wishes * To gain and to share ideas and information * To reassure * To express feelings and/or concerns * To build relationships and socialise * To ask questions * To share experiences 1.2 Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.