A Short answer questions B Poster Ai Describe two methods of verbal communication other than one-to-one conversation. 1. By telephone: Talking to someone over the telephone is a way of communicating .This could be phoning the GP or Nurse. 2. Sessions/meetings: These could be staff meetings to discuss service users or training sessions to improve the service of care we provide.
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
UNIT 513 POSITIVE OUTCOMES FOR INDIVIDUALS Dear shell i have thrown this together quickly so it may not be too good but hopefully will be ebough xxxx 1. As a manager it is vital that i support my staff team to achieve and demonstrate desirable outcomes with and for the people they support in whatever capacity.By outcomes I mean the specification of the differences that are intended to result from a given activity. 2. Approaches to outciome based practise should be open and transparent, it should involve all of the people supporting the person and the person should be in the centre of it all. Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support.
1.3 explain why it is important to observe individual’s reactions when communicating with them. Its important to view reactions as only 70-80% of commutation is verbal meaning if you don’t pay attention to facial and body reactions you could miss a lot. Outcome 2 understand how to meet the communication and language needs, wishes and preferences of an individual. The learner can. 2.1 explain why its important to find out an individuals communication and language needs, wishes and preferences.
This ensures that there is a decrease in the mistakes in the care that someone is receiving on a daily basis. Working as a team throughout the shift ensures that you can reach the same outcome and achieve targets. 1.3 Explain why it is important to observe individuals reactions when
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. Effective communication can help promote and create a positive working environment.
As a Human Service Professional it is vital that we understand and treat each client as an individual. A lot of times the client may think that they are only being seen or treated for one problem but it is rare that a client has a single issue. In all actuality one problem could be the central cause or influence to many other problems that the client may be facing. In this profession it is critical that to be able to help clients you have to be able to listen. As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication.
Communication in health and social care or children’s and young people’s settings ; Unit 21 1.2Q;HOW DO YOU ENSURE EFFECTIVE COMMUNICATION ACROSS ALL ASPECTS OF YOUR OWN WORK? First and foremost is the person you are supporting, speak clear and not too fast do not use jargon use relaxed body posture and no distracting noises like the tv or music. There are also their family and friends, who are likely to be involved in the support plan and good communication builds good relationships with others. We will also have to communicate with colleagues and with other professionals, The way we communicate will be different depending on the person we are communicating with. 1.3Q;WHY IS IT IMPORTANT TO OBSERVE AN INDIVIDUAL’S REACTION WHEN COMMUNICATING WITH THEM?
People who use services; so we know there needs, it’s one thing to look in the service plan but to know what they really need personally, you need to speak to them or people that know them. Communication supports the development of effective relationships between everyone, it helps to build trust and aids the understanding of an individuals’ needs and prevents misunderstandings. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. By observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more…. This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem.