Shc 21 Essay

805 Words4 Pages
General Report QCF Title | Level 2 Diploma in Health and Social Care | Portfolio Reference No: | | Learner Name: | | Assessor Name: | | Applicable Units: SHC21: INTRODUCTION TO COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING | Evidence Type | Observation | | Product | | Professional Discussion | | Witness Statement | | Questions & Answer | | OtherPlease state | | Unit | Criteria | Report | Questions | Answers | 1.1 Identify different reasons people communicate. | To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued | 1.2 Explain how effective communication affects all aspects of work? | Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. | 1.3 Explain why it is important to observe an individual reactions when communicating with them? | When you are observing an individual’s reactions while communicating it's important to pay attention to their facial and bodily reactions because only about 70-80% of communication is verbal, meaning that you are going to miss out on a large part of communication if you are not
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