Service Culture: Publix, K-Mart And Hair Cuttery

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Elements of a Service Culture | | | I have chosen Publix, K-Mart and Hair Cuttery for my discussion regarding Elements of a Service Culture. My reasons for choosing these three businesses vary. I truly enjoy shopping at Publix and have many instances of shopping there. K-Mart is a business I am very familiar with as well, although my experiences have been both good and bad. Hair Cuttery was chosen for two reasons; I used to work there many years ago and just recently visited them again with my children and was interested to see that not much has changed in 20 years. Even though these are three different businesses the expectations of their customers are the same, they want quality service and products for a reasonable price.…show more content…
They are a discount store with some locations offering grocery items as well. The particular store that I am discussing is strictly a discount store. K-Mart is owned by Sears Holdings Corporation. Sears Holdings Corporation lists their Vision as the following: “We are committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.” Their Mission is to: “Build customer relationships, make more money and improve every day.” Although, K-Mart/Sears Holdings states these as their Vision and Mission, I have found that at their stores they may have not read the statement. During the past few months I have visited K-Mart many times to make purchases as the location is very close to my employer. I find the store to be clean and neat; however the store is very large and sometimes can be confusing in where to find things. Products seem to be spread out and rather than keeping seasonal products up front where the customer can get to them easily the customer has to walk all the way to the back of the store to get to them. I am sure that the reason for this is to make the customers walk past the jewelry counter, electronics, toys and cosmetics in hopes they will purchase additional items. Many of the sales associates are friendly, however they seem to be hard to find. I have dealt with some associates that really…show more content…
And we believe that when our Associates are happy, our clients are delighted.” “We are constantly striving to give our people a better quality of life, leaders they can believe in and a voice in setting the company's direction. When our people feel confident and secure behind the chair, then our clients know they're in good hands. Our vision is to be a company of happy people. We work for that vision every day, knowing the next day brings us closer to that goal. Our people come from many different backgrounds and possess a great range of skills and talents. Our job is to give them every opportunity to be the best they can be, because what is good for them is good for the client.” Hair Cuttery’s Mission is “We are the "People Company" of the beauty industry, committed to achieving extraordinary results through our people by living within our values and financial resources so that we WOW and delight our Associates and clients and have fun while we're doing

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