Sensitivity and Human Relations Training (Prepared by Shawn Bocketti)

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Sensitivity Training, according to Lau (1979), is an over generalized term used to describe four separate types of training. These types are: 1. Therapy groups – Goal is to improve an individual’s mental health. (therapy for normal people). 2. Encounter Groups – The emphasis here is to focus on an individual’s personal growth. Using self-disclosure, catharsis, etc, to increase more effective behavior. 3. T-Groups – This focuses both on the individual and group processes. Its goal is to enlighten each individual and through that enlightenment, increase group effectiveness and intercommunication. 4. Team-Building groups – Main goal here is to improve work goals. These are known as “cousin” of “family – lab” sensitivity training (more detail in Section 13 on the types of labs). 2. Target level(s) of analysis: Sensitivity training is presented in a group setting, usually six to fifteen members per group with eight to ten considered the most typical size (DuBrin, 1978). These groups can be composed of strangers, co-workers from the same department, or people from very different sections of the same organization. The latter example illustrates an organization wide attempt to change behavior and perceptions of other's within the same organization, but at an individual level. So, your improving individual behavior that, in the end, effects the entire organization as a whole (Dubrin, 1978). 3. Purpose of the Intervention: First, Argyris (1962) reports two main purposes of sensitivity training. 1) The broadest purpose of sensitivity training is to increase the interpersonal communication and competence of employees, and in doing so, increase organizational effectiveness or outcomes. This is accomplished through and increased sense of insight into ones self and learning about others sensitivities and feelings. 2) Another goal is to learn

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