B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
A Short answer questions B Poster Ai Describe two methods of verbal communication other than one-to-one conversation. 1. By telephone: Talking to someone over the telephone is a way of communicating .This could be phoning the GP or Nurse. 2. Sessions/meetings: These could be staff meetings to discuss service users or training sessions to improve the service of care we provide.
Unit 1 – communication and supportive skills Communication is important in almost all fields. Communication helps you to understand what the other person is saying. It is also an important strategy in order to deliver what you or the other person is trying to say. The role of communication is to develop new skills and clearly understand the service user in order to give the best possible health care. As a health professional if you want to deliver good quality care you need to communicate effectively and it will also help you to learn the needs of your client this is important because so that the service user knows they are in good hands and it also gives them an idea on what is going to happen.
People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest. 1.3 Explain why it is important to observe and individual's reactions when communicating with them : It is important to watch body language because we will be able to see if they understand what has been said to them and also if the service user is talking to us, they could be saying one thing but the body language is saying something different i.e. the service user
Visual – Photos, Picture cards, Symbols and Signs etc. A2. Indentify five different reasons why people communicate. 1. To be understood.
Another key point in promoting person centred values within a care plan is empowering the customer and knowing they are being listened to. The care provider must respect the customers choices and opinions and they must listen to what the customer wants the care plan must be personal to each customer. Using a care plan would contribute to working in a person centred way because it should be created by the client with the support of the care provider so that the customer has full control over their care, instead of the support plan being created by the care worker where the customer would feel like they have no control. Also, in addition with an individual’s care plan carers should aim to work in a person centred way, helping the customer to feel more in control and happy. I use person centred values in everyday working as I am a very empathic, accepting and compatible man.
Communication is vital between people allowing to show encouragement and to make others and themselves feel valued and understood in everyday life. Communicating with people such as support workers, individuals being supported and relatives or friends of the individual’s is an essential tool to a support worker. It is at the very core of the support that is to be provided. It allows the right support to be given, to ensure development occurs, goals are achieved and a fluid person centred service is delivered. Communication between staff members gets continuity and better working within the service.
Effective communication is important as it ensures that information is clear and accurate. This reduces the possibility of mistakes being made and making sure the appropriate care service is taken place, it is important to work as a team and keep that communication flowing. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. It is important to observe an individuals reaction when communicating so you can feed back off there expressions in there face and understand them a lot more in what they want or what they are trying to achieve. 2.1 Find out an individuals communication and language needs, wishes and preferences.
The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response. 2.2 Describe the factors to consider when promoting effective communication When communicating with an individual you should ensure that you have good eye to eye contact and facial expressions are also important to help you convey your message and to be able to decode their emotions and feelings. People need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start to talk again, never guess what a person is trying to say. You need to consider the tone and pitch of your voice, does it suit the situation or topic?
Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service. 2 Individuals using the service and their carers: Effective communication between individuals using the service and their carers is important to develop understanding of the needs of the individuals, to enable carers to provide the support the clients require and improve the quality of the service. Respect to each other can be developed thought communication. When individuals and workers communicate effectively and appropriately relationship are developed and trust is establish. Using the table below, identify three ways of finding out the communication and language needs of an individual.