Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home. Involved in this could be any number of people, the service user themselves, friends and family. Other health care professionals like doctors, nurse or social workers. Communication between all involved must be to the highest standard to ensure the service users wants, needs and wishes are all met. Once it has been established that we can meet the services users’ needs arrangements for them to move in will be made, communication again is a must to ensure all equipment that the service user requires is in situ before they arrive.
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
Person centred values is about putting an individuals needs and choices first, respecting their privacy and dignity and giving that individual as much independence as possible. under this strict system, the person is always placed at the very centre of the planning of the care programme required, in that he or she will always be consulted and that his or her views will always come first. Therefore the plan is tailor-made to that particular person, and it should include all aspects of care, from the Social and Health Services, from that individual’s family and from the voluntary sector. Outcome 2 Understand how to implement a person centred approach in an adult social care setting. 2.1 Describe how to find out the history, preferences, wishes and needs of an individual.
I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within our care home together. Everyone is different and should be treated individually; you learn very quickly people’s individual communication styles. You are dealing with a wide range of personalities and abilities and your own communication style has to deliver to a diverse group with differing skill sets, and communication abilities. My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company.
Other standards that you need to be aware of are the ‘Health and Care Professions Council, these look at your professionalism. These standards are an integral part of my role and encompass every action that I perform. 1.3 Different ways to ensure that personal attitudes or beliefs do not obstruct the quality of our work include maintaining a professional relationship at all times. We must not pass judgement on people, if you disagree with someone’s thoughts or beliefs you must not show this. Overall we must respect every patient we come into contact with and give them all the same high level of care.
• All the staff at the work setting aim to ensure that all the parents and carers can share their information with confidence that will be used to enhance the welfare of their children • Development records ( observation, planning ,photographs,….) are confidential ,and the parents have access if it’s required . • Personal records ( name, address ,admissions form) are also confidential . • Welfare requirement (medical condition) are confidential
Communication books keep family informed of daily happenings, also an opportunity to inform family members of any behavioural changed noticed, upcoming dates etc. all family are welcome to call or visit and discuss any matters that they feel appropriate. Other professionals are invited to regular service reviews, visit where appropriate and generally kept informed of service changes. When necessary I communicate directly with service purchaser to inform them of changes in need etc. first by telephone then follow with an email.
• Organisations will ensure that all staff and volunteers are familiar with policies relating to Safeguarding Adults, know how to recognise abuse and how to report and respond to it. • Organisations will ensure that staff and volunteers will have access to training that is appropriate to their level of responsibility and
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. Explain how effective communication affects all aspects of the learners work.
Also everyone should be up to date with all their health and safety training, everyone should read your policies and procedures which is a legal frame work. The law places responsibilities on both employers and employees 1.3 Differences in the main health and safety responsibilities of A Social care worker The social care worker has to maintain any care procedures, which refer to the policies and procedures outlining the ways things get done, this includes attending any training. Health and safety responsibilities include other things such as making sure any activities are done safely, as well as the use of any equipment or materials to be handled with care, minimizing the risk of injury or harm to themselves and others, including other staff