* Attend all training that is provided by your employer. * Use any and all personal protective equipment that is provided by your employer. With your responsibilities as an employee relating to infection inside of your work setting you have to think of two key things, Prevention and Control. Prevention means that things like personal protective equipment and washing your hands need to be used to prevent people getting infected with anything in the first place. Control means to contain the infection once someone has it for example using personal protective equipment and washing your hands even if they don’t feel dirty.
They must adhere to all sanitary precautions, including appropriate personal hygiene. In relation to ServSafe Guidelines on appropriate cooking temperatures and sanitary precautions, all employees must take and become certified with a ServSafe Certificate. Employees must treat all customers fairly, and maintain good customer service skills, using anger management techniques at all times, (refer to our Conflict Resolution Document if further information is needed). Workers must obey all laws and legalities of the government and business; they must be aware of the ‘zero tolerance’ rule for alcohol and drug consumption. (See our ‘Zero Tolerance’ Document for more details).
There are also many employers responsibilities in relation to the prevention and control of infection. These include:- * Making sure that employees are aware of the health and safety aspects of working in that environment. Employers must make sure that their staff attend all relevant and correct training made available and work to the CQC standards or quality and safety. * They need to keep records in relation to infection control relevant and updated etc. * And to ensure that all PPE/equipment is correct and available and working at all time.
Aiii. Within our organisation, duty of care means that our employer, the agency has a duty to look after us, by that I mean ensuring that we receive the necessary training prior to carrying out our duties and that we are regularly briefed about changes to regulations. The agency is obliged to ensure that we have all the necessary information, training, instruction and supervision to prepare us to deliver the care to the service users. Aiv. Duty of Care contributes to safeguarding individuals by obligating a level of care towards them as is reasonable in all circumstances to avoid injury to either themselves or their property.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
AGREED WAYS OF WORKING WITHIN MY WORK PLACE As part of my role as a care assistant I must maintain confidentiality at all time as compliant with the Data protection act 1998 I must treat all personal information with respect and in the best interests of the resident to whom it relates and to share confidential information when appropriate with colleagues with whom they are sharing the task of providing care. All records should be kept in a lockable filing cabinet that is kept secure at all times. Any inappropriate breach of the rules of confidentiality will be treated as a disciplinary matter. It is important to promote and maintain safe and healthy working conditions, and to set and maintain high standards for health and safety in the home at all times, and to identify risks and
The manager will be responsible, ensuring compliance with legislation to provide safety. Moving and Handling is related to the Health & Safety at Work Act (1974). The company as an employer have the responsibility to ensure that all staff are aware of and comply with these work enforcements. Manual Handling Policies apply when human effort is applied to a load of pulling, lifting or purchasing. Other legislation related to Moving and Handling is the Manual Handling Operations Regulations 1992 and the Management of Health and Safety
SHC 34: Principles for implementing duty of care in health, social care or children’s and young people’s settings 1.1 Explain what it means to have a duty of care in own work role. A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. Within my setting, before each morning and afternoon setting, we carry out daily risk assessment checks to ensure that the environment inside and outside is safe. We make sure all equipment is cleaned at the end of each session before it is put away and all tables are cleaned before the session. All toilets are cleaned at the beginning of the session, throughout the session and at the end of each session to stop the spread of infection.
1.2 - As an employer all staff should be trained in infection control, to be able to notice potential risks. The correct PPE should be available for staff, staff should have a understanding of infection control polices and procedures. Which should be made available by employer. 2.1- There are a few legislations and regulatory body standards, that are relevant to the prevention and control of infection. The health and safety at work act, which ensures the safety of members
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat