Chochinov, 2007 (cited in Cornwell & Goodrich, 2009), states simply that compassion is ‘a deep awareness of the suffering of another coupled with the wish to relieve it.’ Pediatric patients and their families are highly sensitive to the compassionate nature of health care professionals and a successful therapeutic relationship with them depends on the sensitive, compassionate care offered by the nurse. This paper will discuss why communication, family centred care and compassion are necessary and important qualities for a nurse to possess when working with pediatric patients and specify some of the challenges a nurse may meet in providing these. Communicating with Babies and Children Nursing children and babies requires a highly skilled and sensitive approach to communication. The developmental age of the pediatric patient needs to be considered when determining the best ways to
M1: Assessment of Argyle’s and Tuckman’s Communication Theories & the Role of Effective Communication & Interpersonal Interaction in Health & Social Care Effective communication and interpersonal interaction are vital in a health and social care setting. This can ensure that a service user’s needs are met by the healthcare professionals involved. An example of this would be a paramedic bringing a patient into hospital and communicating correctly with the doctors and nurses about the patient’s condition, such as if they have a particular type of injury or if they are allergic to any medication. If important information like this is insufficiently explained to other healthcare professionals, then treatment for the patient would be inadequate and have a negative effect on the patient’s treatment and recovery. To help understand communication and interpersonal interaction, two theories will be discussed, these are: Argyle’s Communication Cycle and Tuckman’s Group Theory.
The Cerner System has different sections that are used in the hospital setting. An emergency section (First Net), a section for surgical area (Surginet) and Medconnect for the remaining areas of the hospital. This system also includes Physician Computer Order Entry(PCOE). This allows the physcians to enter orders on the computer either in or out of the hospital. This is a great feature as it prevents errors in transcription and the nurses are not required to call the doctor and translate what he wants.
| If the patient has to take more than one type of medication at the same time; they will get confused if the Doctor hasn’t clearly explained how they should take it. | This can be related to Argyle’s Stages of Communication because the patient needs to trust the doctor to know what he or she wants them to do. | Improves level of care for everyone | More than one nurse taking care of a patient at a hospital or in an elderly people’s home. | If they don’t communicate with each other than they may end up repeating things or the patient won’t trust the nurses. | This can be related to Tuckman’s theory of Group Interaction because the Nurses have to work together so that they can provide the best care for that patient
The primary concern is to ensure that the patient is as comfortable as possible and that any emotional and psychological needs are being addressed. “For many, hospice is a frightening word because it is associated with end of life. But really the confusion is due to not understanding what hospice is and how it can help people who are sick and their families. Often, the biggest myth surrounding hospice care is that the family has given up and hospice is a final surrender. But hospice is a way for people to prioritize the wishes of the patient and the family and is in no way "giving up."
As long as the medium of communication can be received and understood by the recipient, then the communication has been effective. Communication can often be described as interpersonal interaction. Interpersonal interaction is the communication between people; there can be more than one person receiving the information. Communication is important as information needs to be received and passed on, as information is needed for effective care and treatment. If
An example of when written communication is used in Health and Social care is when a care home may send an email to a hospital when transferring information about a patient/service user through multi-agency working. Oral (Verbal) communication is when people express their thoughts, ideas and feelings through the use of the mouth. The ability to express and present your ideas clearly through the spoken work is a good example of good verbal communication. An example of this would be in a doctor’s surgery when the doctor would communicate to the service user. Signing is a form of communication without the use of words.
It is important to observe clients reactions like body language and facial expression this can tell you a lot. Happy, sad, in pain, uncomfortable, embarrassed, calm stressed angry etc. people transmit information constantly through behavior expression and body language. One client I look after has difficulty communicating she suffers from multiple sclerosis and is paraplegic she can verbally communicate but with difficulty. Watching her facial expressions tells if she is comfortable while she is being cared for.
Warm up take indicates that you value them Develop trust and confidentiality This may mean use of slang shortened words, cursing as well as inside jokes with family and friends. As a health and social care professional should stay clear of informal communication to a patient excluding the fact that the patient which is being treated id familiar. If a professional uses informal communication the service user might get the wrong idea and feel disrespected. If this is the case the professional has failed to create rapport and a positive and comfortable atmosphere. Non – Verbal communication Usually within a certain amount of minutes of meeting someone, we usually have already passed judgement ‘professionals are able to tell a service users emotion we can figure out what the personal is thinking.
Effective communication helps care workers to give and receive information of the individuals care and welling being. It enables care workers to express understanding, support, trust and acceptance towards the clients. Effective communication also helps care workers to identify and support individual’s abilities and reduce dependency. Physical needs, care workers need to look for physical needs which involve pain, cold, hunger etc. Emotional needs, care workers need to help the client feel safe, poor communication may make the client feel threatened.