Role of Hrm in Aviation Industry

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Human Resource Management In The Aviation Industry Study of the role and importance of Human Resources Management in the Aviation Sector along with the discussion of the factors affecting the Airline Industry and the issues faced by the Human Resources Department of the chosen leading organizations in the industry. Role of HRM in the Aviation industry: The civil aviation is an extremely competitive, safety-sensitive, high technology service industry. People, employees and customers, not products and machines per se, must be the arena of an organization’s core competence. The implications are vast and pervasive affecting no less than the organization’s structure, strategy, culture, and numerous operational activities. Human resource management (HRM), the management of people within the internal environment of organizations, comprises the activities, policies, and practices involved in planning, obtaining, developing, utilizing, evaluating, maintaining, and retaining the appropriate numbers and skill mix of employees to achieve the organization’s objectives. While an extensive review of literature on HRM in the aviation industry revealed a substantial amount of material on aviation psychology and human factors research, empirical research on HRM practices in the global civil aviation industry appears to be virtually non-existent. Strategy in the civil aviation industry is premised upon two fundamental drivers that have been evolving since deregulation of the US airline industry in 1978: one, a growing global concern for safety; and two, ever increasing consumer expectations of broad service choice and service excellence. It is now well-documented that accidents and poor service quality are primarily rooted in socio-technical human factors, not technology

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