Rob Parson At Morgan Stanley

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ROB PARSON AT MORGAN STANLEY PROBLEM STATEMENT Paul Nsar, a senior managing director in Capital Market Services at Morgan Stanley, has to decided whether to promote Rob Parson, producer at Morgan Stanley or not, knowing that not promoting him would mean losing a valuable employee and create en empty position in a very critical area within the firm. ANALYSIS Rob Parson is a star producer in the Capital Market Services Department who had been recruited from a competitor two years ago and had generated considerable revenues since joining the firm (rankings from 10 to 3 and market share increase from 2 to 12,5%). However, Parson’s success at generating business was offset by negative performance reviews from internal coworkers. Morgan Stanley was in the middle of an organizational renewal and the environment was that of teamwork and innovation, building consensus and treating employees with dignity and respect. Parson started working in this environment with the purpose of improving the Capital Markets division but did not care about the company’s values. He violated many of Morgan Stanley’s norms and culture and built a hostile environment around him. The position that Nsar, a senior managing director in Capital Market Services, needed to fill was difficult to perform and had a very high turnover rate. He thought that Person was the perfect person to fill the position. Person accepted the job with the understanding that there was potential for growth. During the interview, Nsar implicitly promised Person a promotion to managing director. But Person was also concerned about the cultural diversity that he would experience due to his management style and personality characteristics. Parson is interested in his own opinions rather than those of others. To assess performance among its employees, Morgan Stanley created a 360-degree performance evaluation

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