Managerial Communication 510 Name – Anis S Ravuthar Student ID – ARAVUT9503 Assignment – Harvard Business review cases Topic – R. L. Wolfe Professor – Dr. Shawn Schwaner Introduction Change is inevitable however some people don’t like changes. It’s been argued every time that change is the only factor which takes you to the sky of success and prosperity. Development of the nations in the world is witnessed only because they accepted the change in their operation and function. This paper is designed to evaluate the negative growth of the Roaring Dragon Hotel (RDH) due to the change in the management and operation. It will further discuss the solution and options which can be used to overcome the issues faced by the Hotel.
First, Riordan wants to provide quality products to customers at a fair price. Second, Riordan wants to provide a working environment that is acceptable to employees. Third, Riordan wants to open an additional facility to increase production. This will provide additional products for customers, and it will provide additional jobs for employees. Gap Analysis To provide quality products at a fair price to the Riordan customers, Riordan will have to be smart regarding how they operate their facilities.
Introduction: The Roaring Dragon Hotel was a state owned enterprise. It was one of the original hotels in south-west China. It had enjoyed a long, colorful history and a reputation as the region’s premium guesthouse. The customer clientele and revenue were declining. RDH needed a way to improve customer service and modernization.
Though John had sympathy for the family pressures she was facing, but her unpleasant behavior was affecting the efficiency of the entire team and the organization. On the other hand, Andy another employee with CES and a team member for the waste management committee, made it worse by creating negativity in the mind of Vincent on the very first day of his office. Vincent resigned his earlier job because of the internal politics and did not want the same issues again. Vincent tough tried in altering Gwen’s job description but knew she won’t be satisfied with that too. John’s inability to anticipate issues and take up steps to resolve the conflict arising due to the Vincent’s presence is harming the output of the organization.
A clear vision and realistic goals are needed to target areas of improvement. An effective performance management framework ensures consistency in reviews and brings the business success they are anticipating. It is recommended that Clapton Commercial promote growth by making sure that all employees are properly trained and feedback be analyzed from the employees and customers. The job analysis is an in-depth study of the position. It provides information for job descriptions (Job Analysis-Human Resources Management for Employers, 2011).
The Leadership standard also was not met due to staffing insufficiencies. 3.a. There is a link between the amount of staff and their experience with the kind of care and how safe that care is being provided to patients. The organization has failed to respond to the need for more medical staff which in turn has led to the demise of the conditions of the working
Identify 2 recent reports on serious failures to protect individuals from abuse. Winterbourne: The BBC’s Panorama filmed patients being pinned down, slapped, having cold water thrown over them and being constantly taunted and teased. This came about after whistleblower, Terry Bryan, had alerted the home’s management and the CQC on numerous occasions but his concerns were not looked into. After considering the evidence, the CQC found that Castlebeck Care, the owners of Winterbourne, had failed to protect the people living there from risk and harm, including unsafe practices from its own staff. They stated that: * There was a systematic failure to protect people in their care.
Using this as a basis for recruitment is a great start as it enables us, as a team to ensure that the appropriate staff are recruited and therefore avoids the uphill struggle, to train new members of the team to these important and high standards. It is important to consider the style of the hotel and the type of guests who stay with us. What are their expectations in terms of service? It is my role to communicate this to the team, ensuring that they are in full understanding of the standards required. This is sometimes easier said than done; we are often talking about abstract concepts and emotions but we need to make these as tangible as possible.
18 Apr. 2008. Web. 30 Nov. 2009. . Liptak, Adam.
If I were a human resource manager, I would be ashamed and I would feel like I didn't do my job, and that I just ignored a safety issue that was serious. The lawsuit costed the company a lot money and I would be afraid that I would lose my job over the lawsuit. The courts verdict would affect me greatly and I would be ashamed to go back to work. Their was no explanation as to why the safety complaints were never investigated