Ritz-Carlton Hotel Compan

714 Words3 Pages
Ritz-Carlton Hotel Company (Seven-Day Countdown Training Process) Case key issue: The new Ritz-Carlton hotel’s opening in Washington D.C in partnership with Millenium Partners was an important step for the company. For the first time, the new hotel was part of multi-use facility. The Ritz Carlton is well known all around the world for its high standards and luxurious services. Also, the company cares about their employees and believes in the importance of their values and cultures. Therefore the management came up with something unique to the company introducing the seven-days countdown opening process. This new idea included challenges like construction activities of the hotel and training for almost 400 new employees in such a short time so that starting from day one everything will be perfect. McBride, the general manager, started thinking about this new process and its weaknesses and threats. The seven-days training for the employees required right operating procedures. Moreover, because of the short period of time, the company has to limite occupancy to 50% having full employment. All this challenges concerns Brian Collins, the manager of Millennium Partners. He worried about insufficient training time and lower occupancy. Situation analysis and proposed solution: The introduction taken by the hotel management in providing the orientation was critical, as it was actually conveying the message it believes in about the employees. This was a warm and an important stage to present in the beginning of the co-operation. After third day, the company started technical training for the next 5 days, in which all employees form hotel’s leadership team, trainers, and managers to fresh workers met each other to train all kind of activities and difficulties that had arisen. Also, they learn and apply all different standards. For instance The Credo, The Three Steps of
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