How did the hotel management handle it? How would you have handled it? If you never had an issue in a hotel, what good experiences did you have? (graded) Week 3 Role of the Marketing Manager (graded) The role of a sales and marketing manager is an exciting field but is also critical for a hotel's success. What are some of the attributes needed to become a successful sales and marketing manager?
Nordstrom does not offer extensive training programs to its customers. Employees are paid on a commission basis, they are surrounded by a very competitive environment and it is ingrained in them that customer satisfaction is key. Employees needing to train new employees may not emphasize to the new employee why the need for customer satisfaction is so important. Also, because of the competitive environment, it may cause the employee to not train the new employee appropriately because of threat to their sales, which could in turn cause a misconception of their family environment. There is no training program for them that state any reasons why the culture of the company relies on customer satisfaction.
He received his B, A, in accounting and is a CPA. The skills and traits that he possesses are human resourcing. Making sure his team has all the proper training knowledge and knows how to make his customers happy. He also believes in making sure his people (employees) are even happier. They are the key to making his business a success, if your employees are happy there is no reason why your customers will want to come back and be serviced by them.
-A trip to Joe’s office because these two aren’t going to be able to resolve this issue. If they stay on this path the outcome will be a win-lose when the focus should be win-win not only for the heads of the department but for the company/shareholders. • Were Marilyn's objectives on the way to being effectuated in the second exchange? -Yes, Marilyn was clear, open, and using turns to support her position instead of being defensive. Asking clarification helped Marilyn’s position and kept her in a better light.
Eager to begin, Karen sets up a meeting with a high-performing sales operations manager, Jacob Reynolds, who was referred to her by a friend in sales. She begins by asking questions about the business goals of the department, but he isn’t able to articulate what those are. His discussion is mostly tactical in nature. Karen quickly realizes that she has made a major mistake. She has not identified the true client, someone who can articulate the department’s business goals and with whom she can build a long-term partnership.
Critical Skills & Competencies Unit 1 Assignment: Customer Service Critical Skills & Competencies Monique Boyd AB221-01 Customer Service Dr. Jan Roy, CMP March 1, 2013 Today companies face many challenges in an attempt to keep up with the high demands of the consumer. As technology has advanced, consumers have the choice of doing business “online or face-to-face, and because there are no rules, handling customer service relations can be challenging for companies” (Gibson, 2012, pp. 11-12). However, in order to ensure that customers are satisfied companies have to pay attention to their wants, needs, and desires. According to Gibson (2012), “customers can often confuse needs, wants, and expectations, but what they do want is to be acknowledged, understood, treated fairly, and feel in control of their experience” (pp.
1. Personality, agenda’s, expectations, and working styles: a. Thomas Green i. Charismatic ii. Knows how to effectively sell to clients face-to-face but does not support his arguments with data iii. After being recruited to Dynamic Displays, he wanted to climb the managerial ladder fairly quickly. iv.
Lastly, the issues of senior leaders not spend enough time mentoring younger leaders (Grazier, 2005). He states that an important part of his career came from his association with mentors and he truly learned and grew because of them. The solutions proposed by Spaeth emphasize on the importance of hiring individual sentering healthcare having sufficient financial insight so they are not learning finances on the job and can concentrate mainly in relations with people. He accentuates that leaders are individuals who are born as leaders because their personality allows them to relate well with others and encourage others to get the job done. But, then states leadership qualities can be taught as well.
Which of these are the most appropriate and very common among businesses? Face to face, this form of communication not only gives your audience a chance to interact with you but if it’s something that is very important you can show them how concerned you are. Let’s say that there is a cap on raises and there could possibly be a lay off in the near future. How well do you think audiences will take this information let’s say by email? They are going to think that this person has no feelings and truly doesn’t care about their questions or anything.
Because this is something the company or that particular district had never experienced it seems they were unfamiliar with how the employee might be able to accomplish her job while using a stool. Sometimes people are so closed minded they are unable to see the same things can be accomplished in different ways. Using a step stool would have enabled the employee to do her job successfully with out causing harm to herself or to other employees. The lawsuit promotes social change by persuading Starbucks and other companies to see people by what they can bring to the company and what benefit they may have, not by what they can’t do, or by what may be more difficult for them to difficult for