There also has group of customers consist of students, faculty, staff and local residents. As it is situated near the university, it is convenient for those customers to visit their cafe for refreshment their mind. One of strength for Custom Coffee & Chocolate is there had better facilities such as comfortable chairs, couches and coffee tables to encourage customers to stay, chat or read newspaper in the cafe.
• The professional, courteous and well-trained automotive experts at each xpress lube center are there to help make your life easier, keep your car performing its best, and get you back on the road with a smile. • Customer participation in the service process – the customers can accompany the technician to the car to see the faults. • Simultaneity – oil changing services are created and consumed simultaneously • Perishability – unoccupied seats in the coffee house at any instant. – Unutilized time of a technician. • Intangibility – customer satisfaction due to oil change with a coffee house experience attached.
We also provide the light music to let our costumers relax themselves. Coffee fragrance revolves around you to let our costumers stay here. In order to build a tranquility and cozy environment to make guests feel at home, we spend $160 per square meter about remodeling fee. The whole decoration fee is $24000. The furniture is also important for our coffee shop.
I also noticed a man seated in a corner of the room, his coffee in one hand and a newspaper in the other. Greeting everyone that walked by it seemed as if this could be a daily routine for him. Taking a look at everyone in the shop, all eyes were focused on the large white menu stating every item from coffees, to cakes, to ciders, to pastries. The atmosphere was very friendly and had a joyous environment that made me feel at home. Every staff member was filled with so much joy and excitement to serve each customer.
Their expectations are exchanging the goods or services they have paid for (food, drinks, coffees prepared), in a friendly and professional manner. 2. Identify their organisation’s services and products. 3.2 I can outline my organisation’s services and products to customers by giving them our own ‘Cafe2U’ branded menu which includes all of our details and information with a priced list of all our available produce. Another way would to be to inform them face-to-face if they enquired about a given question such as ‘what do you sell here’ which I would lead on to tell/show them our coffee, food and drinks menu.
They either like or dislike the coffee shop’s individuality. For me personally, I enjoy how Starbucks creates a relaxing place people can go to after work to unwind. Starbucks also offers high quality coffee and teas which are customized to the customer’s preferences no matter how picky they may be. I appreciate the cleanliness of the coffee shop, which I feel is very important when food is being served. Most importantly, I feel that Starbucks offers convenience by
1. Success Factors Starbucks extraordinary success in the early 1990s can be attributed to its dedication to quality, the service experience, and both customer and employee satisfaction. The company was highly involved with its coffee bean suppliers from growth to roasting process to distribution in order to ensure premium quality for its consumers. Additionally their focus on the atmosphere and presentation of the each store – not just as a coffee shop but as a place to relax, lounge, and “hang out” at – attracted loyal customers and added to consumers’ experience. Tying into the service experience is how Starbucks’ philosophy that happy employees lead to better customer service and therefore happy customers as well.
Starbucks’ business strategy is to differentiate itself from other coffee retailers by providing coffee lovers with unparalleled customer service, store ambiance, quality of coffee, and variety of coffee. As compared to a fluorescently lit, drip-coffee convenience store staffed by employees untrained in coffee and customer service, Starbucks distinguishes itself as a place where customers want to spend time relaxing, socializing, doing business, reading, people watching, all while enjoying the masterfully brewed coffee, intimate ambiance, and customer service from highly trained baristas. Instead of the fast, cheap coffee experience that most other American coffee retails offer, Starbucks adopted the European approach of offering people local places to gather and socialize while enjoying the mystique and indulgent nature of coffee. Founder and CEO Howard Schwartz realized from the start that exception SHRM was necessary to the company’s overall business strategy. Creating the personal environment and providing unparalleled customer service requires strategic human resource management activities to that yield well trained, motivated, loyal baristas.
Coffee, caffeine is used all over the world to relax and chit chat. It makes people more talkative as it is a central stimulating drug. People gather around a freshly brewed of hot coffee to talk. It opens us up, brighten our mood. In Sweden, people “Fika (coffee break)” they gather around coffee, tea or cola and cake/buns/sweets to socialize so caffeine is a reason to take a break and talk, to get social.
My Company The name of my company is “The Holey Donut Cafe”. The mission statement is: to create a variety of donuts and pastries from scratch along with excellent customer people of all ages to enjoy as a treat. My product will be donuts and pastries of many varieties along with an assortment of coffees and teas to enjoy with your pastries. The pastries and coffee will be served in a café like environment with tables and chairs set up in front of the café for people to enjoy on nice days. The donuts and pastries will be made from fresh ingredients daily.