Resume Essay

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Jennifer Young [707 Hudson Avenue, Pine Bluff, AR 71603] [ ] [] Objective To get a position in Sales where I can utilize my skills in a competitive environment. Experience Financial Services Representative [October 27, 2011-Present] [Simmons First National Bank] [Pine Bluff, AR] · Assisted customers in opening checking and savings accounts and provided customer service for existing accounts. · Displayed financial knowledge, effective communication skills and sales ability. · Accepted retail and/or commercial deposits, verified cash and endorsements · Identified customers and cashing checks, or referred customers to an officer for authorization to cash checks. · Ensured that customers had a full understanding of products and services offered by the bank. · Provided efficient, helpful and courteous customer service. · Wrote “thank you” letters to customers in order to enhance customer service and cross-selling opportunities. · Developed and generated activity reports that measured the performance of sales efforts. · Demonstrated knowledge of regulatory responsibilities by initiating SAR’s, placing Reg CC holds, anti-money laundering, etc. Customer Service Associate [May 16 2006-present] [Lowe’s Home Improvement], [Pine Bluff, AR] Ÿ Computed and recorded totals of transactions. Ÿ Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Ÿ Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners. Ÿ Greeted customers entering establishments. Issued receipts, refunds, credits, or change due to customers.

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