Research Essay

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Half Title Page Hay Group is a leading consultancy with some 2,000 staff in 73 offices across 38 countries focused on enabling organizations to realize their strategy through people. A strong research base and developed methodologies in reward, performance improvement, competencies, diagnostics and organization effectiveness underpin the development of innovative solutions in partnership with leading global and national organizations across all sectors. Hay Group 33 Grosvenor Place London SW1X 0AW Tel: 0207 856 7000 Title Page Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and authors cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or any of the authors. First published by Kogan Page in 1988 Second edition 1991 Third edition 1994 Fourth edition 1998 Fifth edition 2004 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: Kogan Page Limited 120 Pentonville Road London N1 9JN United Kingdom Kogan Page US 22883 Quicksilver Drive Sterling VA 20166–2012 USA © Michael Armstrong and Helen Murlis, 1988, 1991,

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