Good communication skills, such as active listening and questioning skills are essential for the mentor to ensure that learner fully understand what being discussed. Explain why a mentor must have good listening skills. A mentor must have good listening skills. Listening allows the mentor to understand the goals and concerns of the mentee. It also can encourage the mentee to open up and speak more.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
You have to treat everyone equally while still taking into account the individual needs of the audience. Moving and appearance This is the way you walk and it’s the way you present yourself. For e.g. if you have your back turned and your talking this could bore the audience because they can’t understand what you are saying and the words aren’t sinking in. Where as if you’re facing the audience and speaking with a clear voice this is presenting yourself well and this is called appearance.
She is who will be holding me accountable to improve my communication skills. In order to improve my communication skills I will need to fully understand the three meanings of verbal messages and how to get them across to my audience. The first is the semantic meaning- the meaning of a verbal message derived from the language itself. The second is the linguistic meaning- using language that respects others while avoiding language that offends. Finally, the third is the pragmatic meaning- meaning of a verbal message that arises from understanding the practical consequences of an utterance.
NVQ 3 Adults What Methods are effective in forming, maintaining and ending relationships with individuals and key people? It is important to be aware of the individual’s level of communication and ability and to use there chosen form of communication wherever possible. As I have been keyworker for many individuals I think they need to be aware of the clear boundaries that are put in place and this also needs to be consistent within all staff that will be supporting the individual. This is very important to form positive relationships whilst still keeping professional boundaries in place. You need to be a good listener, patient and be prepared to put in the effort as it can sometimes be very frustrating especially if there are communication difficulties.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Describe how to communicate effectively with colleagues. Being able to communicate effectively is vital to successful advocacy. Effective communicate relies on a combination of verbal skills- speaking calmly and clearly- and listening skills. In order to communicate effectively, a teaching assistant should: * Be assertive but not aggressive-speak in reasonable tone of voice, calmly repeat themselves if needs be, state views clearly in conflicting situations, maintain their own beliefs, take a leading role in initiating action and making decisions, say no to unreasonable requests. * Behave ethically- comply with legislation, industry regulation, professional and organisational codes, show integrity and fairness.
By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise. Some stage two understanding skills include; recognising patterns and themes, alternate frames of reference, self-disclosure, immediacy, challenge, pacing of session and Advanced empathy/empathic listening. Stage three, Help the Client to Develop Strategies, By offering support and encouragement the client is able to take appropriate action by defining their own goals. In stage three they will be positively encouraged to
What would you do to ensure your message is effective? What are some considerations you must keep in mind given the diversity of the audience? |Audience-Focused Communication | |Audience |Audience Characteristics |Channels of Communication |Strategies to Ensure Effective |Audience Diversity Considerations | | | | |Messages | | |Managers |A manager can be thought of as the |Though this communication is presented |As a way to make sure the usefulness |When talking to the management group, the | | |gatekeeper who will manage whether or |face-to-face, incorporating some visual |of the communication, I will require |variety of the audience will be thin. | | |not the main audience gets the |aids will be great help. When the company |to keep the communication brief and to|They're managers for the reason that they | | |information.
Dressing appropriately and professionally is important because it shows the witness you are confident, responsible and in control. This also can help the person trust and confide in you. The next step is to find an appropriate time and place to interview. It is very important to interview the witness as soon as possible. The longer you take to interview someone the more fuzzy there memories’ become.