Week 6 Team Video Analysis Report BUSN460-Senior Project Team C- Charles Group Consulting June 12, 2011 Issue 1 Performance Evaluation The performance evaluation did not provide a foundation for the growth, development, and promotion of the individual. The manager's communication is not open to their employee's performance standard and expectations. Poor performance was not resolved or addressed to take action to avoid performance problems before they occur. The sign of a successful performance evaluation is an employee who leaves feeling motivated for all the right reasons and for fulfilling their job satisfaction needs, which in CanGo this was not the case. Employees are also only receiving a performance evaluation once a year and
Tanglewood Case 3 1) Position: Store associates Reports to: Shift leaders and Department managers Qualifications: All considered Relevant labor market: Western Washington (Region 1) Timeline: Continuous Activities to undertake to source well qualified candidates: Request employee referrals Post openings on company’s employment website Regional television, newspapers and radio In-store Kiosk Staff members involved: HR Managers Department managers Budget: $1,000 – $10,000 2) The best applicants are going to be the college students that will be able to work their way up the ladder. However, they will not get those applicants because they are not going to want to start at the bottom after spending a decent amount of money on their education. What they can hope for in this position will be hard working individuals that can’t afford an education, but want to be more than a store associate and is willing to put the time in to get the experience. Employee referrals is targeted and can work. It is given to each eligible person if they have completed a 90 day trial period.
How should sales managers manage these changes? MKTG 420 Week 5 DQ 2 Motivation Nick Pirrone, VP of sales and marketing for Steeltime, Inc. recently invested over $250,000 in a customer relationship management (CRM) system. He has a problem, however. His 10 salespeople either do not know how to use the system or simply do not want to use it. The CRM system was to be used to move prospects through Steeltime's sales cycle more efficiently and to improve the level of customer satisfaction.
They all also have their weaknesses. To form a good team, one must determine how to use their team’s weaknesses and strengths to the team’s advantage by first learning what those are. Relating to the company Nathan’s ability to lead can be a great help to the company go to new heights. His ability to be a steady worker that always shows up will ensure that the company is never lacking an employee when needed. His inability to show empathy could hurt the company when the person is a customer.
Different issues will occur that will keep Huffman from reaching higher goals. Huffman’s employees worked hard to keep pace and maintain a stable trend that has been set by Huffman’s competitors. Huffman is unsatisfied with overall results that his organization has not been able to rise above the competition, but to remain at the competition’s side. One issue facing Huffman is the company’s internal marketing culture. An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference.
Though this organization was successful, they were not successful enough to be in the stuck state they were in. The growth of the Levon Corporation should have been the primary focus of everyone in the company especially the management team. Even though bringing the project management consultant in to outline to the management team the importance of project management functionality was stubbornly agreed upon it proved to be the first and most important step in the company’s change process. The employees will feel their opinions are suggestions are valued as a result of the management team taking the time to hear out the consultant. The apprehension of the management team is understood because that is the culture; however, once the functionality is implemented and the management team sees the growth and positive change, the company will be more adapt to change.
Under the Whistleblower Protection Act, employees who disclose illegal or improper activities are fully protected. The secretary is obviously troubled by the situation at her work. Refusing to prepare false expense reports for her boss is one way that the secretary expresses her feeling strongly that her company should do what is right. “The whistleblower profile is such that, if nothing is done to respond to their internal complaints, they often feel compelled to disclose to authorities outside the company-even to the media” (Halbert, Ingulli, 2012). In the primary interest of our entity, its incumbent upon employers to find a right balance between the exceptions to the employment-at-will doctrine to avoid liabilities associated with the violations of the exceptions.
Also they believe in treating their employees with respect and dignity. The Costco Company rewards their employees, because they participate in self-management, which was stopped or forgot about in many of the other corporations in the 1990’s. A lot of the other companies went in the “opposite direction believing, like Wal-Mart, that investing in workers is too costly, and that low-price competitors will drive them out of business if they do so”. I think these executives have room to change and make the right choice. Here are two examples that I would like to discuss, for instance there is Fed-Ex, which has chosen to go with low-cost model for their drivers to use on their deliveries, Fed-Ex even contract out to other delivery business.
As part of the system analysis, the team should also use references to verify the quality standards of the system when used in real life scenarios. It is mentioned that last year, one of their top customer complaints was order accuracy. To prevent help prevent this concern, the new system should be fully vetted prior to purchase. This can then be used as additional selling point for purchasing and converting to the new system. They need to make sure the profit obtained from this investment is enough to justified it.
WORKPLACE COMMUNICATION. 215. Communication is essential in any work place or business as if not carried out it can affect business. Good communication means a happy working environment, poor communication can lead to disgruntled staff or customers. There should always be good communication between management and their staff, being misunderstood and feeling out the loop are signs that communications have broken down, Which can lead to a situation of frustration and may result in work not being carried out correctly.