SHC 21 Introduction to communication in health, social care or children’s and young people’s settings 1.1.1 Identify different reasons people communicate People communicate for a variety of reasons. Some of the reasons why people communicate will include: to air their opinion, to portray their feelings, to give instructions, or we can communicate by sending or responding to a message. Communication verbal and non verbal. Verbal communication is by use of words, which also carries or involves
SHC 21 1.1 People use communication as a way to express their needs and feelings, share ideas and information, to ask and answer questions. People also communicate in order to maintain relationships with others, show their interests and to give and receive information and help, share their opinions, emotions and knowledge. 1.2 Communication is an important tool and a basic requirement to maintain a healthy and safe environment at work place. Communicating with other staff members, children and
1.2 - Identify different reasons why people communicate. Communicate means to impact, to share, to succeed on conveying information, to be connected; that a message was sent received and was understood. There are more ways to communicate other than just speech including: • Facial Expressions • Body Language (Posture, Actions and Gestures) • Tone / Pitch • Eye contact • Touch • Behaviour There are many different reasons why people communicate; the main reasons why people communicate
aspects of non-verbal communication are used to give messages or signals without the need of words. However, sometimes people interpret the signals or messages differently; therefore there can be some misunderstanding. Also, a career has to take into account a person’s culture, as some hand gestures can be offensive in other cultures when they are not in our culture. Written: this involves letters, emails and texts. It also includes medical records, seeing as whenever a person is admitted to hospital
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust;
Understand why communication is important in the work setting 1.1 identify different reasons why people communicate There are many different reasons people communicate in the work setting, such as: • to promote relationships and offer support, if a family is in need then a social worker may arrange regular visits to see the family and see if they can help rebuild the relationship • To maintain relationship’s, if a child has a key worker, the key worker will ensure that they get to know the child
Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings (SHC 21) Outcome 1 Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, emotions, feelings, pain and opinions, etc. Communication may be personal or professional. It is important in social work that information is logged, as it may be called upon in the future for legal reasons. All communication
There are many reasons why we communicate . We communicate to give instructions for things that we need doing or for someone else to do and to exchange our thoughts, ideas and to share our knowledge, to teach others what we know and to be taught, and to gain better understanding. Other reasons we communicate are to show our feelings and emotions such as feeling happy, sad, scared, angry, excited, frustrated and confused, this helps people gain a greater understanding in a verbal and non-verbal way
SHC 21 2 2.1 Find out an individual’s communication and language needs, wishes and preferences Not everyone communicates in the same way. It is important to find out a person’s communication preferences to be able to support them in the best way and meet their needs. People can have a wide range of communication needs such as: * Language * Physical ability * Culture * Self-confidence * Level of learning ability You can find out an individual’s preferred communication
Knowledge for unit SHC 23 | Unit title:- Introduction to equality and inclusion in health, social care or children’s and young people’s settings | Level: 2 Credit value:2 UAN number:R/601/5471 Unit aim This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the concept of equality, diversity and inclusion which are fundamental to such roles Learning outcomes There are three