Recerch Essay

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San Diego State University diversity of Florida Pearson Education International Preface xxiii 1 On ( 36 The Importance of Interpersonal Skills 38 What Managers Do 39 Management Functions 40 ° Management Roles 40 ° Management Skills 42 ° Effective Versus Successful Managerial Activities 42 ° A Review of the Manager's Job 44 Enter Organizational Behavior 44 Complementing Intuition with Systematic Study 45 Disciplines That Contribute to the OB Field 47 Psychology 47 ° Social Psychology 48 ° Sociology 49 ° Anthropology 49 There Are Few Absolutes in OB 50 Challenges and Opportunities for OB 50 Responding to Globalization 50 ° Managing Workforce Diversity 52 ° Improving Quality and Productivity 55 ° Improving Customer Service 55 ° Improving People Skills 56 ° Stimulating Innovation and Change 56 ° Coping with "Temporariness" 57 ° Working in Networked Organizations 57 ° Helping Employees Balance Work-Life Conflicts 58 ° Creating a Positive Work Environment 59 ° Improving Ethical Behavior 60 Coming Attractions: Developing an OB Model 60 An Overview 60 ° The Dependent Variables 61 ° The Independent Variables 65 ° Toward a Contingency OB Model 66 Global Implications 68 Summary and Implications for Managers 68 Self-Assessment Library How Much Do I Know about Organizational Behavior? 38 UK7/Z Myth or Science? "Preconceived Notions Versus Substantive Evidence" 46 OB in the News Other Disciplines Make Use of OB Concepts 49 International OB Transfer Pricing and International Corporate Deviance 64 Point/Counterpoint In Search of the Quick Fix 69 Questions for Review 70 Experiential Exercise 70 Ethical Dilemma 71 Case Incident 1 "Data Will Set You Free". 71 . Case Incident 2 Workplace Violence 72 Contents er2 76 Ability 78 Intellectual Abilities 79 ° Physical Abilities 81 Biographical Characteristics 82 Age 82 ° Gender 84 ° Race 85 °

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