Chapter 1 Review Questions: Questions 2, 7, 9 and 10 2. What is the role of a manager in the hospitality industry? The role of a manager in the hospitality industry is extensive and varies but overall the manager must focus on 3 main objectives. Firstly, a manager in the hospitality industry must be able to direct the operations of business to achieve goals on schedule, within budget and make a profit. Secondly, a manager must also be able to relate to employees and guest to create a successful work environment and experience for the guest.
Define what I am looking for Everyone in my team needs to know exactly what defines outstanding service for our guests and for the resort as a whole entity. It is my responsibility to start by defining our values; what are the non-negotiables and what defines the culture of the hotel. This is not just relevant to my hotel imparticular, but to the Food and Beverage Industry as a whole. Once a team understands these, we can communicate them to eachother as a team and bring them to life by identifying the actions and behaviours that make this happen. Using this as a basis for recruitment is a great start as it enables us, as a team to ensure that the appropriate staff are recruited and therefore avoids the uphill struggle, to train new members of the team to these important and high standards.
How much does my audience know about the topic? * Jeff Clarke should have a good understanding of the situation. As a key part in the leadership team for this hotel Jeff should understand the importance of attendance. As an assistant manager for the hotel, Jeff should be aware of any upcoming events that could affect the hotel. 4.
Compare the characteristics associated with active support and the hotel model in relation to an individual’s support The hotel model is where support staff are doing things for people and they become observers in their own lives. Active support is a way of ensuring people are able to engage and participate in their own support. Identify practical changes that could be made within a service setting to: • promote an individual’s independence To promote an individual’s independence, professionals should encourage and support them to take part in social, economic and cultural activities and join networks in the community. Independence means self determination, respect and equal opportunity. People living with one or more long term conditions have the right to decide what support they need and from whom.
Running head: FINAL STRATEGIC PLAN Final Strategic Plan University of Phoenix Samantha Huggins Final Strategic Plan In the business environment, there are different ways to become successful. In order to be successful, a potential business owner must achieve the goals of having steady strategic planning and strategic management, to exist in its market to establish high profits. These goals are the foundation that makes up a good business in the business environment, and are known to be important. In addition, strategic planning is accommodating by implementing the company’s mission statements, visions statements, value statements, SWOTT analysis, balanced scorecard, and a communication plan, that are all beneficial to determine the future of the business about to prosper. As a result,
What geographic areas are most conducive to each? Course Project: Own Your Own Hotel! Objectives|Guidelines|Grading Rubrics|Best Practices Objectives Back to Top This course project is designed for you to learn more about the lodging industry while having some fun at the same time. Your assignment is to design and to develop your own hotel. The following criteria needs to be followed: 1.
Unit 204 Interpersonal Skills for the Travel and Tourism It is important to understand that when working in the travel and tourism industry you must not only deal with other members of your Workplace Task B team but also with the public. The ability to interact and communicate effectively is vital not only to your success but to the success of the organisation. To achieve task B you must demonstrate how to communicate effectively with customers in a travel and tourism environment. You must be able to promote a positive self-image through personal appearance, body language and effective questioning and listening skills. In your role as a travel agent, use the internet and brochures to find a suitable holiday for each of the customers
Ethics Paper Nivea E. Martinez University of Phoenix MGT/498 Strategic Management February 23rd, 2015 Professor Jose Figueroa-Rodriguez Ethics Paper The role of ethics and social responsibility in developing a strategic plan is fundamental and they both play an important role in the planning process. Stakeholders who are represented by customers, suppliers, employees as well as anyone who is affected by the business activities are important and management needs to review and discuss any strategic decisions as they will impact all of them. Most stakeholders usually have voting power to influence the financial and social impact within a company. Socially responsible business must equally treat their stakeholders and should take into consideration the social and environmental impact of all unplanned and planned activities. In order for management members to make better decision making, they must provide the necessary information as honestly and transparent as possible to assist the team with the
Organization: Four Seasons Hotel The Four Seasons Hotel faces challenges, problems, opportunities, and other organizational issues on a daily basis. Identification of goals, strengths and weaknesses, and opportunities is necessary to the success of operations and management. Decision making is the key element in identifying issues and is the anchor in the growth and stability of hospitality management. Decisions must be made on all levels of management and by employees on each level of hierarchy. A decision making process is crucial to
People are a business most valuable asset and keeping them satisfied, motivated, developed and retained is necessary if a company is to remain profitable (humanresources.about.com, n.d.). HR department plays a vital role in companies; helping them master the challenging competitive environment and the demand for highly qualified employees. Their primary roles are locating, screening, recruiting, hiring, and training high quality individuals who will become constructive members of the organization. They must be professional at all time handling different situations and people; skillfully communicating the firms’ policies, procedures, and goals: other responsibilities include perform job