Quize Tq Essay

428 Words2 Pages
1. Customers want an excellent product or service from an organization that also provides: (Points : 1) The Deming Cycle Quick fixes Reliable delivery and after purchase support Stamps Question 2.2. The most important key in maximizing competitiveness is: (Points : 1) Education Human resources Teamwork Government Question 3.3. Which of the following functions is part of the Juran Trilogy? (Points : 1) Pareto Principle Quality planning Unity of purpose Six Sigma Program Question 4.4. In order to be an exporter, a manufacturer must be able to outperform foreign competitors in terms of both quality and productivity. (Points : 1) True False Question 5.5. Which of the following is a trend that will shape the future of quality management? (Points : 1) The Deming Cycle. The Juran Trilogy. Global economy. Increasing global competition. Question 6.6. Which of the following countries is the most competitive country in the world? (Points : 1) Germany United States Japan Switzerland Question 7.7. Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients? (Points : 1) Teamwork Education Determination Implementation Question 8.8. U.S. companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the global marketplace. (Points : 1) True False Question 9.9. Joseph M. Juran is best known for the Seven Deadly Diseases. (Points : 1) True False Question 10.10. A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its citizens.

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