Employees were also an integral part of the airlines success. Southwest made sure that their employees are more to the company than just workers. Southwest wanted to make sure that they were hiring people that best represented the company’s mission. In doing so, they hired staff with positive personalities and a sense of humor. These employees were paid wages that were in direct competition with other airlines, they were also offered to participate in the airline’s profit-sharing as well as stock ownership programs.
Customer service is something we do for customers that improves the customer’s experience and that happens before, during and after a purchase of services or products. According to Harris (2010) customer service is essential to any business because it will guarantee that the customer will give you good feedback and with that you will have a great reputation. Great repetition of the business will make for more business by new customers, and will keep your older customers returning. Another reason it is important is because customers are key to your company’s success. A positive customer service experience I have had personally was when I called my credit card company to dispute chargers.
Examining The Organizational Culture of Southwest Airlines Theory & Application of Managerial Communication Abstract Southwest Airlines is the most profitable airline with the highest customer satisfaction rating in the industry. A substantial part of their success is due to their culture of putting employees first, even before customers. This report discusses how Southwest Airlines uses profit sharing, employee empowerment and “Luv” to create a positive workplace for their employees. By building this encouraging, ethical and moral environment, Southwest Airlines has become the envy of the airline industry. Introduction Southwest Airlines has an incredible success story for a commercial air carrier.
Should business guarantee employees a job for their entire life to motivate them? The connection between companies and employees are benefits and income. They work based on a profit factor and the overall goal is for both of them benefit together. To motivate employees to work better and make more money for companies, some people claim that business should guarantee workers a job for lifetime. But in fact, such guarantees hurt business and employees.
* Management and Leadership especially in (2000- 2008) period. The stock price was increased; the company was recognized as one of the 100 best companies to work for, which helped the company to face the challenges and competition. * Learning from mistakes. This allows the company to overcome the mistakes and learn from them in order to make the necessary reforms to avoid such mistakes in the future. * Mattel shows great social responsibility to the customers and the society by Children Foundation, engaging their employees in voluntary works, and supporting them.
Subject: My previous boss Good managers are vital for a successful organization. They are responsible and also capable of motivating and inspiring their staff, attracting candidates of highest caliber, reducing staff turnover, boosting employee creativity and increasing profits. This is one of the points made by the book “Good Boss Bad Boss.” Some employees would characterize their boss as being a responsible, polite and caring person. Others would criticize their boss as rude, irresponsible and selfish, with an incompatible personality. I have worked for several jobs in different places with different professions, and I was employed by a number of managers.
Personal values depict what is important in a person/individual’s life, and such values often determine his or her behavior.Workplace values set the guidelines for how the company is to make every day business decisions. Workplace values should promote extraordinary customer service by motivated, happy, and productive employees. My Values originate from my parents who have influenced mine personal values over the years. My personal value and the value of Access bank are not in conflict, but on the contrary are in line with each other which will enable me to fit in and complement the team. Access bank core values are :Leadership, Excellence, Empowered employees, Passion for customers, Professionalism and
Because of poor results, and sagging employee confidence, Lafley was faced with the decision of returning to the previous organizational structure, or continue using Jager’s new plan. Proctor & Gamble always relied on its marketing and R & D expertise because it always produced success in all of their markets. Proctor & Gamble continued to focus on product innovation. Establishing a direct sales force, international divisions, and managing their brands as individual companies has helped Proctor & Gamble evolve as a company, and stay ahead of the competition. The worldwide demand for P&G’s products and services has forced management to focus on global marketing and innovation.
If they get permission from the owners to give staff promotions and give pay rises for outstanding work then everyone will be happy and most importantly the employees will be happy which will lead to many benefits such as a good working environment. Common interests owners have in Tesco are things such as the recruitment policy. This is because just like any other organisation Tesco want to recruit well driven people to work in their organisation in order for them to be doing well in the market. Another interest an owner in Tesco may have is opening and closing down buildings which some people will agree or disagree on. The owner of Tesco has the power to close down one of its stores if they feel they are making losses all the time or maybe because rival competitors are in a nearby location and are attracting all the customers.
CircleWorks Supplemental Case Study By: Amanda Moore Southern New Hampshire University Professor Mattie Wilson November 9, 2014 Due to the company’s history with being a leader in their market, I believe that a gain-sharing plan would be beneficial to the company. The company culture needs to be considered when making this decision. Even though the company has been successful within their market, they will need to consider ways to help improve their employee’s performance, while still promoting a team environment and consider ways to keep their employees happy so they do not consider leaving the company to work for a competitor. The company can utilize their previous year’s numbers to help determine the baseline for employees gain share amounts. “The typical Gainsharing organization measures performance and through a pre-determined formula shares the savings with all employees.